Michael Munzinger
Phoenix
Summary
Experience at The Home Depot, excelling in problem-solving and communication as well as customer satisfaction. Proven record in enhancing store appearance and reducing inventory shrink. Skilled in project documentation and prioritization, with a focus on developing team performance and customer relationships to drive operational success.
Overview
6
6
years of professional experience
Work History
Merchandising Execution Team Associate
The Home Depot
05.2024 - Current
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Collaborated with store managers to determine best placement for merchandise displays.
Key Carrying Department Supervisor
The Home Depot
02.2021 - 05.2024
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Decreased inventory shrink, theft, and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Head Cashier
The Home Depot
08.2019 - 02.2021
- Trained, mentored, and developed new cashiers to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
Education
Associates - Business Administration And Management
Paradise Valley Community College
Phoenix, AZ12-2025
Skills
- Written and verbal communication
- Project documentation
- Organization and prioritization
- Laptop and mobile device use
- Problem-solving
Timeline
Merchandising Execution Team Associate
The Home Depot
05.2024 - Current
Key Carrying Department Supervisor
The Home Depot
02.2021 - 05.2024
Head Cashier
The Home Depot
08.2019 - 02.2021
Associates - Business Administration And Management
Paradise Valley Community College
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