Michael Navarrette

Analyzed customer feedback to identify trends, driving initiatives that improved satisfaction rates.

Work with both internal and external teams through multiple communication systems such as Slack, E-mail, Chime, and virtual meetings.

Work with software systems: Excell, Powerpoint, Outlook, SIM ticket.

• Delivered food promptly, ensuring high customer satisfaction and service quality.
• Navigated efficiently through various routes using GPS technology to optimize delivery times.
• Communicated effectively with customers regarding order status and delivery updates.
• Managed multiple deliveries simultaneously while maintaining attention to detail and accuracy.

• Oversaw daily operations, ensuring compliance with company policies and procedures.
• Managed team performance, providing coaching and feedback to improve service quality.
• Implemented process improvements, enhancing efficiency in customer service workflows.
• Developed new hires, fostering a knowledgeable and skilled workforce.

• Coordinated routing logistics to optimize delivery schedules and improve operational efficiency.
• Oversaw transportation management systems to ensure timely dispatch of products.
• Collaborated with logistics teams to streamline shipping processes and reduce delays.
• Developed and implemented best practices for inventory management within distribution channels.

• Delivered exceptional customer service, addressing inquiries and providing product knowledge to enhance customer satisfaction.
• Assisted in maintaining inventory accuracy through regular stock audits and effective organization of merchandise.
• Trained new team members on operational procedures, sales techniques, and customer engagement strategies.
• Streamlined checkout processes to improve efficiency and reduce wait times for customers during peak hours.