Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Parker

Mesa

Summary

I am excited to apply for the many positions you have. With over a decade of experience in customer service, team management, and operational excellence, I am confident in my ability to contribute to your team and help achieve organizational goals. My ability to handle financial management, ensure compliance with regulations, and maintain a positive brand image demonstrates my commitment to excellence. Additionally, my experience as a Customer Support Specialist at Intouch and Sales Associate at Fry's Food and Drug has equipped me with strong customer service and organizational skills. I take pride in my ability to communicate effectively, manage time efficiently, and lead teams to success. My hands-on experience in food service and retail environments has prepared me to adapt quickly and deliver results in fast-paced settings. I am eager to bring my skills and experience to your company and contribute to its continued success. I would welcome the opportunity to discuss how my background aligns with your needs.

Overview

11
11
years of professional experience

Work History

Call Center Representative

IntouchCx/MarshMellow
Mesa
05.2025 - 07.2025
  • Managed high-volume inbound calls to provide customer support and information.
  • Resolved customer inquiries by utilizing company databases and resources.
  • Documented call details accurately in the customer relationship management system.
  • Educated customers about products, services, and promotional offers effectively.
  • Addressed complaints with empathy while following company protocols for resolution.

Sales associate

Fry's Food and Drug
Mesa
06.2024 - 04.2025
  • Customer Service, Cleaning and Hazard Compliances, Cashier and Deposits, Inventory and Managing Truck Orders

General Manager

Pizza Hut
Mesa
04.2018 - 07.2024
  • Customer Service : - Greeting and serving customers in a friendly and efficient manner. - Taking orders accurately, whether in-person, over the phone, or online. - Handling customer inquiries, complaints, and resolving issues promptly.
  • Inventory Management : - Monitoring and managing inventory levels of food ingredients, beverages, and supplies. - Placing orders with suppliers to ensure adequate stock levels while minimizing waste. - Conducting regular inventory audits and maintaining accurate records.
  • Staff Management and Training : - Hiring, training, and scheduling kitchen staff, servers, and delivery drivers. - Supervising and motivating team members to maintain high levels of productivity and customer service. - Conducting performance reviews and providing feedback to staff.
  • Sales and Marketing : - Implementing promotional activities to increase sales e.g., special offers, loyalty programs. - Monitoring sales trends and adjusting strategies accordingly. - Maintaining a positive brand image and engaging with the local community.
  • Financial Management : - Handling cash transactions and ensuring accurate cash handling procedures. - Tracking daily sales and expenses. - Monitoring profitability and implementing cost-control measures.
  • Compliance and Regulations : - Adhering to local health codes, labor laws, and licensing requirements. - Keeping up to date with industry regulations and implementing necessary changes.

Lead Sales Representative

Circle K
Tucson
01.2015 - 04.2018
  • Opening of store processes including opening and closing cash, deposits, computer systems.
  • Tank deliveries and orders, working with beverage supplies to maintain stock.
  • Schedule Review and adherence.

Education

General Education -

Apache Junction High School
Mesa, AZ, United States
03.2004

Skills

  • Customer service
  • Communication skills
  • Time management
  • Restaurant experience
  • Leadership
  • Documentation review
  • Call flow in/out
  • Utilizing protocol and policy to help clients
  • Call documentation
  • Relationship building

Timeline

Call Center Representative

IntouchCx/MarshMellow
05.2025 - 07.2025

Sales associate

Fry's Food and Drug
06.2024 - 04.2025

General Manager

Pizza Hut
04.2018 - 07.2024

Lead Sales Representative

Circle K
01.2015 - 04.2018

General Education -

Apache Junction High School
Michael Parker