Michael Redmond
Peoria
Summary
Dynamic Operations Manager with a proven track record at HMD Services, excelling in team leadership and operational efficiency. Enhanced employee retention through effective problem-solving and conflict resolution. Achieved improved performance outcomes by empowering staff and implementing strategic action plans, fostering a culture of accountability and growth.
Overview
17
17
years of professional experience
Work History
Operations Manager
HMD Services
12.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed time cards daily to ensure payroll was accurate and on time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Airline Fueler
Swissport Aviation
02.2018 - 11.2019
- Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
- Improved customer satisfaction by providing professional service during aircraft fueling operations.
- Utilized advanced technology tools for precise measurement of delivered gallons, maintaining accuracy throughout the entire process.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Achieved zero accidents or injuries through adherence to strict safety standards during all aspects of the refueling process.
Marketing Coordinator
Papa John's Pizza
03.2013 - 04.2017
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Tracked and reported on marketing campaign responses.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Boosted sales by designing and executing creative email marketing campaigns.
General Manager
Papa John's Pizza
05.2010 - 03.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Delivery Driver
Papa John's Pizza
04.2008 - 05.2010
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Education
High School Diploma -
Waterford Mott High School
Waterford, MI05-2004
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Planning and implementation
- Employee relations and conflict resolution
Timeline
Operations Manager
HMD Services
12.2019 - Current
Airline Fueler
Swissport Aviation
02.2018 - 11.2019
Marketing Coordinator
Papa John's Pizza
03.2013 - 04.2017
General Manager
Papa John's Pizza
05.2010 - 03.2013
Delivery Driver
Papa John's Pizza
04.2008 - 05.2010
High School Diploma -
Waterford Mott High School
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