Michael Ruiz
Phoenix
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Security Officer
GardaWorld Security
Tempe, AZ
03.2022 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Implemented security protocols to enhance operational efficiency and staff safety.
Customer Service
Van Chevrolet
Scottsdale, AZ
01.2022 - 02.2023
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Developed strong client relationships through regular communication and excellent customer service.
Communication Strategies and Operations (COMSTRAT)
United States Marine Corps
Quantico, VA
01.2021 - 04.2022
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Programmed security, access control and CCTV systems.
- Worked with superiors to standardize job responses and duties for security perimeters.
- Inspected and performed regular maintenance on company communication equipment.
- Identified issues, analyzed information and provided solutions to problems. (OODA Loop)
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Monitored company inventory to keep stock levels and databases updated.
Security Officer
Trident
Phoenix, AZ
03.2020 - 01.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Security Officer
A2Z Security
Phoenix, AZ
01.2020 - 08.2020
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Sales Associate
Big 5 Sporting Goods
Phoenix, AZ
03.2019 - 12.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Server Assistant
Prestons Steakhouse
Scottsdale, AZ
01.2018 - 02.2019
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Provided attentive service and proactively assessed guest needs.
Busser
Olive Garden
Phoenix, AZ
08.2016 - 03.2017
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Set up advertising signs and displays on shelves, counters and tables.
Education
Associate of Applied Science - Accounting
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZHigh School Diploma -
Sunnyslope High School
Phoenix, AZ05.2019
Skills
- Basic life support understanding
- Computer-aided dispatching
- Police and fire procedures
- Information intake
- Self-Motivated
- Problem-Solving
- Training and Development
- First Aid/CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
GardaWorld Security
03.2022 - Current
Customer Service
Van Chevrolet
01.2022 - 02.2023
Communication Strategies and Operations (COMSTRAT)
United States Marine Corps
01.2021 - 04.2022
Security Officer
Trident
03.2020 - 01.2021
Security Officer
A2Z Security
01.2020 - 08.2020
Sales Associate
Big 5 Sporting Goods
03.2019 - 12.2019
Server Assistant
Prestons Steakhouse
01.2018 - 02.2019
Busser
Olive Garden
08.2016 - 03.2017
High School Diploma -
Sunnyslope High School
Associate of Applied Science - Accounting
Maricopa Community Colleges, Glendale Community College