Detail-oriented professional with extensive experience in the title and escrow industry and customer experience. Skilled in managing complex transactions, resolving title issues, and using software like ResWare, FAST, Zendesk, and Adobe to enhance workflows and client satisfaction. Proven ability to collaborate with cross-functional teams, including mortgage lenders and offshore teams, to ensure on-time closings. Strong leadership experience, including mentoring team members and driving process improvements to increase efficiency and meet performance goals in fast-paced environments.