Michael Scott
Avondale,Az
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
10
10
years of professional experience
Work History
Crew Member
Loves Travel Center
09.2019 - Current
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
Bakery Clerk
Fry's Food And Drug
02.2017 - 02.2018
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Senior Sandwich Artist
SUBWAY®Restaurants
10.2014 - 07.2016
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Westview High School
Avondale, AZ05-2010
Skills
- Complaint resolution
- De-escalation techniques
- Adaptability and flexibility
- Retail sales customer service
- Active listening
- Creative problem solving
- Follow-up skills
Timeline
Crew Member
Loves Travel Center
09.2019 - Current
Bakery Clerk
Fry's Food And Drug
02.2017 - 02.2018
Senior Sandwich Artist
SUBWAY®Restaurants
10.2014 - 07.2016
High School Diploma -
Westview High School
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