Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Sperl

Mesa

Summary

Results-driven professional with strong leadership skills in customer service. Proven ability to resolve complaints, enhance team performance, and ensure high-quality support. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

10
10
years of professional experience

Work History

Ass. Front End Manager

Kroger
Mesa
05.2024 - Current
  • Supervised customer service team to ensure high-quality support and satisfaction.
  • Handled escalated customer complaints to resolve issues efficiently.
  • Coordinated with other departments to address customer needs promptly.
  • Monitored team performance using customer feedback and service metrics.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Customer Service Manager

Albertsons Grocery Store
Mesa
03.2022 - 12.2023
  • Stocked produce shelves with fresh fruits and vegetables daily.
  • Monitored product quality and removed any damaged items promptly.
  • Assisted customers in selecting produce and answered product inquiries.
  • Maintained clean and organized produce display areas throughout the shift.
  • Rotated stock to ensure freshness and compliance with company standards.
  • Operated point-of-sale systems for processing customer transactions efficiently.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Checked prices and located products for customers.
  • Greeted customers and offered to help locate produce items.
  • Provided excellent customer service by greeting each customer promptly.

Assistant Manager

Native New Yorker Restaurant
San Tan Valley
11.2018 - 05.2020
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Handled customer inquiries and resolved complaints effectively and promptly.
  • Supported the execution of promotional events to enhance customer engagement.
  • Implemented sanitation procedures to maintain health and safety standards.
  • Collaborated with kitchen staff to ensure timely food preparation and service.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Server Assistant

Mickey D's Cafe
Apache Junction
02.2016 - 12.2018
  • Provided exceptional customer service to enhance dining experiences.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Managed cash register and processed customer payments accurately.
  • Handled guest inquiries and resolved concerns promptly and professionally.
  • Recommended menu items based on customer preferences and dietary needs.
  • Provided excellent customer service to ensure satisfaction.

Education

Certification of Computer Technology Specialist - Information Technology

Az Institute of Business Technology
Mesa
01-1998

Computer Engineer

DeVry
North Brunswick, NJ

Skills

  • Customer relationship management
  • Complaint resolution
  • Point-of-sale operations
  • Service metrics analysis
  • Employee training
  • Performance monitoring
  • Team building
  • Problem solving
  • Operational efficiency
  • Communication skills
  • Time management
  • Positive rapport building
  • Quality assurance

Timeline

Ass. Front End Manager

Kroger
05.2024 - Current

Customer Service Manager

Albertsons Grocery Store
03.2022 - 12.2023

Assistant Manager

Native New Yorker Restaurant
11.2018 - 05.2020

Server Assistant

Mickey D's Cafe
02.2016 - 12.2018

Certification of Computer Technology Specialist - Information Technology

Az Institute of Business Technology

Computer Engineer

DeVry
Michael Sperl