Michael Sperl
Mesa
Summary
Results-driven professional with strong leadership skills in customer service. Proven ability to resolve complaints, enhance team performance, and ensure high-quality support. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
10
10
years of professional experience
Work History
Ass. Front End Manager
Kroger
Mesa
05.2024 - Current
- Supervised customer service team to ensure high-quality support and satisfaction.
- Handled escalated customer complaints to resolve issues efficiently.
- Coordinated with other departments to address customer needs promptly.
- Monitored team performance using customer feedback and service metrics.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Manager
Albertsons Grocery Store
Mesa
03.2022 - 12.2023
- Stocked produce shelves with fresh fruits and vegetables daily.
- Monitored product quality and removed any damaged items promptly.
- Assisted customers in selecting produce and answered product inquiries.
- Maintained clean and organized produce display areas throughout the shift.
- Rotated stock to ensure freshness and compliance with company standards.
- Operated point-of-sale systems for processing customer transactions efficiently.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Checked prices and located products for customers.
- Greeted customers and offered to help locate produce items.
- Provided excellent customer service by greeting each customer promptly.
Assistant Manager
Native New Yorker Restaurant
San Tan Valley
11.2018 - 05.2020
- Assisted in managing daily restaurant operations and staff scheduling.
- Monitored inventory levels and placed orders for supplies as needed.
- Handled customer inquiries and resolved complaints effectively and promptly.
- Supported the execution of promotional events to enhance customer engagement.
- Implemented sanitation procedures to maintain health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Server Assistant
Mickey D's Cafe
Apache Junction
02.2016 - 12.2018
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash register and processed customer payments accurately.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
Education
Certification of Computer Technology Specialist - Information Technology
Az Institute of Business Technology
Mesa01-1998
Computer Engineer
DeVry
North Brunswick, NJSkills
- Customer relationship management
- Complaint resolution
- Point-of-sale operations
- Service metrics analysis
- Employee training
- Performance monitoring
- Team building
- Problem solving
- Operational efficiency
- Communication skills
- Time management
- Positive rapport building
- Quality assurance
Timeline
Ass. Front End Manager
Kroger
05.2024 - Current
Customer Service Manager
Albertsons Grocery Store
03.2022 - 12.2023
Assistant Manager
Native New Yorker Restaurant
11.2018 - 05.2020
Server Assistant
Mickey D's Cafe
02.2016 - 12.2018
Certification of Computer Technology Specialist - Information Technology
Az Institute of Business Technology
Computer Engineer
DeVry
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