Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL STANLEY

Phoenix

Summary

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Overview

13
13
years of professional experience

Work History

Delivery Driver

FedEx:Ground
12.2024 - 06.2025
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Delivery Driver II

Sherwin Williams
01.2024 - 11.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

CUSTOMER SERVICE SPECIALIST

LOVE’S CORPORATION
01.2022 - 12.2023
  • 40-60 INBOUND CALLS / CALL CENTER FOR LOVE’S EXPRESS, MLR, CUSTOMER SERVICE, ROADSIDE ASSISTANCE CALLS
  • PROVIDING INFORMATION REGARDING TYPE OF SERVICE NEEDED FOR EACH CALL FOR TRANSPORTATION FUELING INDUSTRY
  • PROVIDING SERVICE NEEDS FOR OVER 580 TRAVEL STOPS IN NORTH AMERICA.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Medical Billing Solutions Specialist

360 MEDICAL BILLING SOLUTIONS INC
09.2018 - 02.2020
  • Manage healthcare claims invoices and payments. Updating patient data. Processing claims, inbound calls from providers, patients, and insurance. companies. Collecting payments on open unpaid claims.

Customer Service Agent

AMERICAN EXPRESS, INC
07.2016 - 12.2018
  • Outbound /Inbound calls to merchants to verify credit card processing. Increase or Decrease Credit Card Limits to Merchants Services. Collections on unpaid balances for merchants.

Customer Care Specialist

AVESIS INC
12.2015 - 07.2016
  • Customer care for dental services. Inbound calls with high volume. Research and corrected claims for processing. Provider services member services for dental claims.

Claims/Collections Specialist

DR. JOHNNY SERRANO MEDICAL OFFICE
09.2012 - 11.2015
  • Verifying patient insurance, prior to visit, prior authorization, provider services. Collections on unpaid claim balances. Processing insurance claims for procedures inpatient and outpatient services.

Education

Associate of Arts - Business Technology

Eastern Arizona College
Safford, AZ

Skills

  • Professional phone etiquette
  • Strong tying and data entry
  • Punctual attendance
  • Call Center Experience
  • Inbound/Outbound
  • Skip Tracing
  • Excellent listening skills
  • De-escalation skills
  • Attention to detail
  • Insurance guideline knowledge
  • Transmit claims
  • Team minded
  • Time Management
  • Benefit verification
  • Electronic/Paper processing

Timeline

Delivery Driver

FedEx:Ground
12.2024 - 06.2025

Delivery Driver II

Sherwin Williams
01.2024 - 11.2024

CUSTOMER SERVICE SPECIALIST

LOVE’S CORPORATION
01.2022 - 12.2023

Medical Billing Solutions Specialist

360 MEDICAL BILLING SOLUTIONS INC
09.2018 - 02.2020

Customer Service Agent

AMERICAN EXPRESS, INC
07.2016 - 12.2018

Customer Care Specialist

AVESIS INC
12.2015 - 07.2016

Claims/Collections Specialist

DR. JOHNNY SERRANO MEDICAL OFFICE
09.2012 - 11.2015

Associate of Arts - Business Technology

Eastern Arizona College

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MICHAEL STANLEY