Michael Stiglitz
Phoenix
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Senior Operations Manager
TTEC - Google Cloud / Workspace
04.2023 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
Senior Operation Manager- Google Local Service Ads
TTEC
07.2020 - 03.2023
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- “Senior Manager of the Quarter” Award Q42022
- Q42022146.7% to target
- Acquired 5000+ new Clients per Quarter
- Generated 200 Million + in Ad revenue per Quarter
- Lead the onboarding and development of 8 Managers / 70+ Account Managers
Sales Manager III- T-Mobile Business to Business
TTEC
07.2019 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- “Manager of the Quarter” Award Q42019
Sales Manager III- Verizon Connect/ Mercedes Benz
TTEC
10.2018 - 07.2019
- Successfully trained first classes for launch with100% graduation
- Exceeded targets while working with clients to optimize sales, facilitate process improvement, quality, workforce, and accelerated training
- Chosen by GM to mentor and strengthen peer managers
- Exceed client Revenue goals by an average of $80,000 monthly
- Certified Verizon Trainer for Retention and Collections
Sales Manager III- Synchrony Financial
TTEC
01.2018 - 10.2018
- Selected by Senior leadership to work with lower performing program
- Exceeded client KPI’s / Revenue goals month over month by an average of 30%
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Arizona State University
Tempe, AZSkills
- Team building, leadership, coaching and mentoring
- Process improvement and implementation
- Strategic planning
- KPI reporting
- Productivity improvement
- Operations management
- Standard operating procedures
- Stakeholder management
- Process improvements
- Revenue growth
- Operational excellence
- Business planning
- Employee coaching
- ROI management
Timeline
Senior Operations Manager
TTEC - Google Cloud / Workspace
04.2023 - Current
Senior Operation Manager- Google Local Service Ads
TTEC
07.2020 - 03.2023
Sales Manager III- T-Mobile Business to Business
TTEC
07.2019 - 07.2020
Sales Manager III- Verizon Connect/ Mercedes Benz
TTEC
10.2018 - 07.2019
Sales Manager III- Synchrony Financial
TTEC
01.2018 - 10.2018
Arizona State University
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