Michael Szczur
Mesa
Summary
Dynamic guest service professional with extensive experience at Franco's Pizza, excelling in conflict resolution and cash handling. Proven track record in training new staff and enhancing customer satisfaction through effective problem-solving. Committed to maintaining a clean and organized work environment while supporting team efficiency and guest service improvements.
Overview
4
4
years of professional experience
Work History
Guest Service
franco's pizza
Amherst
01.2021 - 02.2025
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Trained new cashiers on proper use of registers and store policies.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
Education
GED -
Bennett High School
Buffalo, NY09-2016
Skills
- Customer service
- Cash handling
- Refund processing
- Inventory management
- Training and development
- Conflict resolution
- Problem solving
- Guest service improvements
- Guest service
Affiliations
- I also send time as a volunteerd and the bufalo zoo and my local church
help grandpapa
- i send many year being my grandfather's primary caregiver
Timeline
Guest Service
franco's pizza
01.2021 - 02.2025
GED -
Bennett High School
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