Michael T. Moseley
Sierra Vista
Summary
Retired US Navy Veteran now a customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
24
24
years of professional experience
Work History
Call Center Representative
American Family Insurance
01.2024 - 06.2025
- Managed high-volume inbound calls while maintaining customer satisfaction and service quality.
- Resolved customer inquiries and complaints efficiently, ensuring a positive experience for all callers.
- Utilized CRM software to document interactions and track follow-up actions effectively.
- Collaborated with cross-functional teams to address product issues and improve customer feedback mechanisms.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
RECREATIONAL ASSISTANT
MWR RENTS
11.2022 - 01.2024
- Interact with customers with renting items and locations for events.
- Run events such as paint ball, rock wall climbs and training exercises.
- Maintain records and charges for rentals and contain any problems with billing.
QUALITY SPECIALIST
CSL PLASMA
06.2021 - 07.2022
- Responsible for reviewing issues and reports for errors and adherence to work instructions.
- Input personal information on new customers for identification and scheduling purposes.
- Research computer files for information regarding subjects such as procedures, customer history, regulations, and trends.
- Interact with customers and address any concerns they have pertaining to our services.
SALES ASSOCIATE
BASS PRO SHOPS
07.2018 - 09.2020
- Provided high quality customer service in a fast paced environment.
- Organized and stocked merchandise in accordance with guidelines provided from corporate headquarters.
- Conducted sales of firearms and accessories within the laws of the state with a flawless record.
- Assisted with scheduling for a staff of 15 people.
LAW ENFORCEMENT/MAINTENANCE WORKER
UNITED STATES NAVY
07.2001 - 08.2018
- Lead and scheduled personnel for shifts and drills according to their personal needs and the needs of the organization.
- Responsible to equipment and supplies in excess of $1M in value.
- Organized and conducted training for hundreds of personnel.
Education
Associates - General Studies
Colorado Technical University
01.2005
Highschool Diploma - undefined
Gar-Field Sr Highschool
06.1994
Skills
- Teamwork
- Adaptability
- Safety
- Communication Skills
- Leadership
- Organization
- Problem-solving skills
- Customer support
Timeline
Call Center Representative
American Family Insurance
01.2024 - 06.2025
RECREATIONAL ASSISTANT
MWR RENTS
11.2022 - 01.2024
QUALITY SPECIALIST
CSL PLASMA
06.2021 - 07.2022
SALES ASSOCIATE
BASS PRO SHOPS
07.2018 - 09.2020
LAW ENFORCEMENT/MAINTENANCE WORKER
UNITED STATES NAVY
07.2001 - 08.2018
Highschool Diploma - undefined
Gar-Field Sr Highschool
Associates - General Studies
Colorado Technical University
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