Summary
Overview
Work History
Education
Skills
Certification
I-CAR GOLD
Timeline
Generic

Michael WEST

QUEEN CREEK

Summary

Dynamic Regional Manager with a proven track record at Caliber Collision, excelling in operations and staff development. Enhanced team performance through strategic coaching and mentorship, driving customer satisfaction and engagement. Skilled in performance analysis and budget management, fostering a culture of continuous improvement and collaboration across teams.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Regional Manager

Caliber Collision
03.2017 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.

Collision Center Manager

AutoNation
05.2010 - 03.2017
  • Inspected auto body damage and wrote up repair orders.
  • Checked quality of all work to maintain customer satisfaction.
  • Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
  • Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
  • Maintained safety of all personnel through hands-on management.
  • Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
  • Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.

Collision Director

Van Collision Center - Van Tuyl Group
02.2004 - 05.2010
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

High School Diploma -

Westwood High School
Mesa, AZ
01-1989

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Staff management
  • Goals and performance
  • Staff supervision

Certification

  • I-CAR GOLD
  • Dale Carnegie school - How to win friends and influence people.

I-CAR GOLD

Collision industry processes and procedures - continuous training

Timeline

Regional Manager

Caliber Collision
03.2017 - Current

Collision Center Manager

AutoNation
05.2010 - 03.2017

Collision Director

Van Collision Center - Van Tuyl Group
02.2004 - 05.2010

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Westwood High School

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Michael WEST