Michaela Berends
Phoenix
Overview
4
4
years of professional experience
Work History
Logistics Associate
Vantage Mobility
Phoenix
03.2024 - Current
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Monitored inventory levels and reported discrepancies to management.
- Utilized warehouse management systems for tracking and managing stock.
- Communicated with vendors to confirm order status and delivery schedules.
- Collaborated with team members to streamline logistics processes.
- Processed shipping documents for accurate record-keeping and tracking.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
- Accurately recorded and tracked inventory levels in warehouse management system.
- Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
Customer Service Cashier
Pratt's Pets
Surprise
09.2024 - 01.2025
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Managed cash register operations and balanced cash drawer daily.
- Maintained cleanliness and organization of the sales floor and checkout area.
- Stocked shelves with pet supplies and ensured accurate product placement.
- Collaborated with team members to enhance customer service experience.
- Educated customers about pet care products and services available in-store.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers of in-store promotions or pricing specials.
Online Personal Shopper
Walmart
Glendale
04.2023 - 07.2023
- Assisted customers in selecting products based on preferences and needs.
- Managed online orders using Walmart's shopping platform efficiently.
- Communicated with customers to resolve inquiries and provide updates.
- Provided personalized recommendations to enhance shopping experience for customers.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Customer Service Representative
Dunkin' Donuts
Glendale
12.2021 - 04.2023
- Assisted customers with menu selections and special requests.
- Processed customer orders accurately and efficiently.
- Resolved customer complaints with empathy and professionalism.
- Prepared beverages and food items according to company standards.
- Trained new employees on service protocols and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZ05-2023
Skills
- Shipment coordination
- Inventory management
- Warehouse management systems
- Customer relationship management
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Training and leadership
- Team building
- Scheduling coordination
- Items inspection
Affiliations
- Riding motorcycles
- hiking
Timeline
Customer Service Cashier
Pratt's Pets
09.2024 - 01.2025
Logistics Associate
Vantage Mobility
03.2024 - Current
Online Personal Shopper
Walmart
04.2023 - 07.2023
Customer Service Representative
Dunkin' Donuts
12.2021 - 04.2023
High School Diploma -
Mountain Ridge High School