Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michaela Berends

Phoenix

Overview

4
4
years of professional experience

Work History

Logistics Associate

Vantage Mobility
Phoenix
03.2024 - Current
  • Coordinated inbound and outbound shipments to ensure timely delivery.
  • Monitored inventory levels and reported discrepancies to management.
  • Utilized warehouse management systems for tracking and managing stock.
  • Communicated with vendors to confirm order status and delivery schedules.
  • Collaborated with team members to streamline logistics processes.
  • Processed shipping documents for accurate record-keeping and tracking.
  • Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
  • Accurately recorded and tracked inventory levels in warehouse management system.
  • Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.

Customer Service Cashier

Pratt's Pets
Surprise
09.2024 - 01.2025
  • Assisted customers in selecting products and provided knowledgeable recommendations.
  • Managed cash register operations and balanced cash drawer daily.
  • Maintained cleanliness and organization of the sales floor and checkout area.
  • Stocked shelves with pet supplies and ensured accurate product placement.
  • Collaborated with team members to enhance customer service experience.
  • Educated customers about pet care products and services available in-store.
  • Greeted customers and provided friendly customer service.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Informed customers of in-store promotions or pricing specials.

Online Personal Shopper

Walmart
Glendale
04.2023 - 07.2023
  • Assisted customers in selecting products based on preferences and needs.
  • Managed online orders using Walmart's shopping platform efficiently.
  • Communicated with customers to resolve inquiries and provide updates.
  • Provided personalized recommendations to enhance shopping experience for customers.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Customer Service Representative

Dunkin' Donuts
Glendale
12.2021 - 04.2023
  • Assisted customers with menu selections and special requests.
  • Processed customer orders accurately and efficiently.
  • Resolved customer complaints with empathy and professionalism.
  • Prepared beverages and food items according to company standards.
  • Trained new employees on service protocols and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Mountain Ridge High School
Glendale, AZ
05-2023

Skills

  • Shipment coordination
  • Inventory management
  • Warehouse management systems
  • Customer relationship management
  • Problem solving
  • Team collaboration
  • Time management
  • Attention to detail
  • Training and leadership
  • Team building
  • Scheduling coordination
  • Items inspection

Affiliations

  • Riding motorcycles
  • hiking

Timeline

Customer Service Cashier

Pratt's Pets
09.2024 - 01.2025

Logistics Associate

Vantage Mobility
03.2024 - Current

Online Personal Shopper

Walmart
04.2023 - 07.2023

Customer Service Representative

Dunkin' Donuts
12.2021 - 04.2023

High School Diploma -

Mountain Ridge High School

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Michaela Berends