Michaela Crass
Prescott Valley
Summary
Versatile and dynamic, skilled in guest relations and team collaboration, consistently enhancing customer experiences and fostering a positive work environment. Demonstrated success in leveraging attention to detail and telephone etiquette to achieve and exceed service standards.
Overview
2025
2025
years of professional experience
Work History
Waitress
The Point Bar and Lounge
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front Desk Receptionist
Best Western Hotel
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper
Mountain Breeze Cleaners
06.2018 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Preschool Teacher
Cribs to Crayons
10.2021 - 07.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Performed routine cleaning of toys and play areas, maintaining a hygienic environment.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Education
High School Diploma -
Arizona Jr./Sr. Academy
Camp Verde 05.2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Telephone etiquette
- Cash handling
- Guest relations
Timeline
Preschool Teacher
Cribs to Crayons
10.2021 - 07.2024
Housekeeper
Mountain Breeze Cleaners
06.2018 - Current
Waitress
The Point Bar and Lounge
Front Desk Receptionist
Best Western Hotel
High School Diploma -
Arizona Jr./Sr. Academy
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