Michaela Love
Avondale
Summary
Dynamic professional with a proven track record in sales and customer service, notably at PayPal. Skilled in issue resolution and sales closing, I consistently exceed targets while enhancing customer satisfaction. My entrepreneurial experience at Graysen Marie Hair LLC showcases my leadership and strategic marketing abilities, driving revenue growth and brand identity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PayPal
Scottsdale
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Business Owner
Graysen Marie Hair LLC
Avondale
02.2019 - Current
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Booked appointments, worked on Clients, create Wig units
- Sold custom made wig units and extension and cosmetics
Insurance Sales Agent
GEICO
Getzville
09.2017 - 03.2020
- Exceeded company sales goals for new policies.
- Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
- Specialize in property insurance (home, condo, rental properties)
Customer Service Representative
AAA of Western and Central NY
Buffalo
01.2017 - 09.2017
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Representative
Altitude Marketing LLC
Lockport
08.2013 - 01.2017
- Exceeded monthly sales goals through successful sales techniques.
- Placed orders and answered customer questions phone to maximize customer service.
- Sold Dish Network Television
Education
Associate of Applied Science - Culinary Arts
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2025
High School Diploma -
Lockport High School
Lockport, NY06.2008
Skills
- Sales strategics
- Issue resolution
- Product and service knowledge
- Sales closing
- Sales development
- Food preparation
- Culinary techniques
- Food safety
- Customer service
- Pastry preparation
- Salad preparation
- Sauce making
Certification
- Licensed in Property and Casulty - 2017
- Food Handlers Card 2024
- ServSafe Manager 2024
Work History
["Sales and Related Workers, All Other"],["Customer Service Representatives"],["Insurance Sales Agents"],["General and Operations Managers"]
Accomplishments
- Gilman Scholarship Recipient
- Avondale Edge Culinary Arts Scholarship Recipient
- Member of Phi Theta Kappa Honor Society
Timeline
Customer Service Representative
PayPal
09.2021 - Current
Business Owner
Graysen Marie Hair LLC
02.2019 - Current
Insurance Sales Agent
GEICO
09.2017 - 03.2020
Customer Service Representative
AAA of Western and Central NY
01.2017 - 09.2017
Sales Representative
Altitude Marketing LLC
08.2013 - 01.2017
Associate of Applied Science - Culinary Arts
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Lockport High School
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