Michaele Gomez
Phoenix
Summary
Friendly and reliable with experience providing great customer service in busy restaurant environments. Comfortable handling cash, using POS systems, helping customers, and working with a team to keep things running smoothly. Quick to learn, organized, and always ready to create a positive experience for every customer.
Overview
4
4
years of professional experience
Work History
Host
AMC Theatres
Phoenix, AZ
04.2025 - Current
- Welcomed guests with a friendly, positive attitude and provided excellent customer service.
- Assisted customers with seating, directions, and questions to create a smooth and enjoyable experience.
- Handled high customer volume during busy movie releases while staying organized and efficient.
- Worked closely with team members to keep guest flow moving and resolve customer concerns quickly.
- Maintained a clean, organized lobby and entrance area to provide a welcoming environment.
Fine Dining Hostess
Persian Room
Scottsdale, AZ
01.2023 - 03.2025
- Greeted guests and provided friendly, professional customer service in a fast-paced fine dining environment.
- Processed customer orders accurately using the restaurant's POS system
- Accepted cash and card payments while ensuring accurate transactions.
- Counted and balanced the cash drawer at the end of each shift, handling cash accurately and verifying totals.
- Calculated cash totals, made change, and maintained accuracy when handling money.
- Managed reservations, waitlists, and seating arrangements while communicating with servers to keep service running smoothly.
- Assisted guests with questions and resolved concerns to ensure a positive dining experience.
- Maintained an organized and welcoming front-of-house area while multitasking during busy shifts.
Education
High School Diploma -
Arizona State University
Tempe, AZ05-2029
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Customer engagement
Languages
Spanish
Professional Working
Timeline
Host
AMC Theatres
04.2025 - Current
Fine Dining Hostess
Persian Room
01.2023 - 03.2025
High School Diploma -
Arizona State University