Michael R. Corbin
Phoenix
Summary
Highly experienced professional scientist seeking position in data analysis; skills are translatable to business. Proficient in all relevant software including Excel and Salesforce. Demonstrated abilities in statistical modeling, technical writing, and AI model training. Mature and responsible employee with strong professional history and reputation.
Overview
8
8
years of professional experience
Work History
Scientific Consultant
Edison Scientific
San Francisco
04.2026 - Current
- Provided input data for training artificial intelligence models in scientific research, identifying quantitative and qualitative features in astronomical images and data diagrams to enhance model accuracy.
- Self-trained in Chat GPT and designer.microsoft.com for AI image generation; authored book Electronic Dreams: Exploring the Artistic Power of Artificial Intelligence, showcasing applications of AI in art.
Member Experience Specialist
A3 Smart Home
Tempe
11.2020 - 06.2026
- Addressed customer inquiries and supported smart home product users, enhancing overall user satisfaction.
- Documented customer interactions and maintained accurate records, facilitating efficient follow-up and resolution.
- Processed credit card transactions and other billing issues daily.
- Collaborated with internal teams to streamline operations, ensuring seamless experiences for members.
- Participated in team meetings to discuss challenges faced by members and brainstorm solutions.
Customer Service Representative
Intouch CX (formerly 24-7 Intouch)
Mesa
12.2018 - 10.2020
- Handled high volumes of calls while maintaining quality service standards.
- Utilized CRM software to track interactions and follow up with clients.
- Managed customer accounts and updated information in the system.
- Maintained detailed records of customer interactions and transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Strengthened customer retention by offering discount options.
Education
Ph.D. - Astronomy
The Ohio State University
Columbus, OH08-1991
Bachelor of Arts - Astrophysics
Columbia University
New York, NY05-1986
Skills
- AI model training
- Data analysis
- Statistical modeling
- AI model training
- Research proposals
- Scientific publications
Software proficiency
Windows Office Suite (Excel, Word, PowerPoint), Linux, SQL, Python, Avaya, Salesforce, Workday, Sedona
Timeline
Scientific Consultant
Edison Scientific
04.2026 - Current
Member Experience Specialist
A3 Smart Home
11.2020 - 06.2026
Customer Service Representative
Intouch CX (formerly 24-7 Intouch)
12.2018 - 10.2020
Ph.D. - Astronomy
The Ohio State University
Bachelor of Arts - Astrophysics
Columbia University