Summary
Overview
Work History
Education
Skills
Technology Summary
Timeline
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Michael Dennis

Goodyear,AZ

Summary

Desiring IT professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Interested in using the passion for music in the IT field, guiding others through difficult technical issues in devices.

Overview

9
9
years of professional experience

Work History

Ramp Agent

Southwest Airlines
01.2022 - Current
  • Marshaling aircraft
  • Loading/unloading and sorting freight and baggage
  • Servicing aircraft
  • Assisting with pushback and towing
  • Deicing and other duties as assigned

Audio Engineer

HeartBeat Recording Studio
07.2014 - Current
  • Manage all stages sound recording process
  • Supervise and train audio technicians
  • Set up audio and visual equipment for sound management and recording at my local church
  • Assess the venue in advance and determine what type of equipment to use
  • Work with clients to define goals and present them with optimal solutions
  • Ensure great sound quality
  • Set up and maintain equipment for studio recording sessions
  • Overcome challenges, such as faulty equipment and noise leakage, to produce great recordings
  • Use acreative approach to coming up with sound quality and effects
  • Supervised equipment set-up to ensure best possible sound quality
  • Work with producers and clients to determine goals for recordings and provide needed sound quality
  • Mix and edit sound recordings
  • Edit voice and music recording
  • Add effects and mixed sound
  • Used digital mixing desks and editing software to achieve highly technical effects
  • Work with musician clients to develop top-quality recordings

Intern Sound and Media

CHRIST CHURCH OF THE VALLEY
08.2022 - 12.2022

• Help with stage setup for band rehearsals and before the start of services
• Wrapped cables and place them in the right places
• Parked and arrange musical equipment after rehearsals and services
• I was introduced to Avid S6L-24D Control Surface and E6L-144 Engine
• Help with soundcheck
• Shadowed as A2
• Clean up the stage and wipe down equipment

Caregiver

Esemonus Group home
03.2019 - 01.2020
  • Home management and care planning
  • Prescription medication management
  • Help with personal hygiene and care
  • Assisting with meals and nutrition
  • Help with mobility
  • Home maintenance and housekeeping
  • Transportation

Ramp Agent

Swissport
10.2018 - 03.2019
  • Operated vehicle for arriving and departing aircraft
  • Placed chocks and cones around aircraft
  • Guided and Marshall aircraft to and from gates and backing them up for take-off
  • Loaded and unloaded arriving and departing aircraft cargo, baggage, and mail

Ramp Agent

Piedmont Airlines
08.2015 - 05.2017
  • Performed basic aircraft servicing
  • Drive heavy equipment to move baggage and supplies to airport
  • Loaded and unloaded baggage during airplane arrivals and departures
  • Arrange baggage in place and in order by following handling instructions

IT SUPPORT PROFESSIONAL

  • Desiring IT professional, highly motivated and productive in team environments as well as independently
  • Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs
  • Interested in using my passion for music in the IT field, guiding others through difficult technical issues in devices.

Professional Music Producer, Audio and Recording Engineer

  • Extensive experience setting up, installing, and maintaining a variety of audio equipment
  • Worked with loudspeakers, amplifiers, soundboards, microphones, and more
  • Proficient in digital and multimedia recording and sound applications
  • Knowledgeable in the area of audio signal flow and processing
  • Worked on producing sound for live shows as well as studio recordings
  • Detail-oriented and calm even in chaotic or stressful situations
  • Organized, amiable professional who gets along well with colleagues and clients alike
  • Passionate about achieving technical excellence with each project
  • Excited about finding new techniques and approaches for creating unique sounds that clients want and making each production the best it can be.

Help Desk Specialist, New Computer Imaging and Prep

Nikola Motor Company
05.2021 - 11.2021
  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise users on appropriate action
  • Follow standard help desk procedures
  • Image, re-image, and deploy operating systems
  • Inform management of recurring problems
  • Stay current with system information, changes, and updates
  • Clean up computers

HP Toner Technician

Advantage Resourcing
01.2021 - 05.2022
  • Run and analyze print tests of prototype or existing toner cartridges
  • Operate imaging analysis equipment, compile data, and report on results of print quality analysis
  • Install and operate printers to run Engineering print tests
  • Monitor controls and instruments and record test data for Engineer's use
  • Record print copy reports, IP addresses, and device serial number
  • Install toner cartridges

Behavioral Health Technician

Each one Reach One Human Services
01.2015 - 08.2015
  • Worked with children who displayed extreme aggressive behavioral patterns
  • Completed administrative tasks, and transported clients to/from appointments
  • Conveyed and designed programs that aided in daily living under direct nurse supervision
  • Provided close monitoring and verbal redirection while documenting their daily behaviors

Education

Diploma - Sound Engineering

Conservatory Recording Of Arts And Sciences
Gilbert, AZ
12.2022

Information Technology Security Administrator - Information Technology

My Computer Career
Cincinnati, IA
10.2020

Skills

  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Ability to stick to deadlines, prioritize, and display problem-solving skills
  • Virus and malware mitigation, cleaning infested computers, and implementation of Encryptions
  • Cloud Platform Support to include: Microsoft Intune, Azure, Office 365, and Google Cloud Applications
  • Implement wireless networks and various topologies

Technology Summary

Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network+, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System, Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors, Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Timeline

Intern Sound and Media

CHRIST CHURCH OF THE VALLEY
08.2022 - 12.2022

Ramp Agent

Southwest Airlines
01.2022 - Current

Help Desk Specialist, New Computer Imaging and Prep

Nikola Motor Company
05.2021 - 11.2021

HP Toner Technician

Advantage Resourcing
01.2021 - 05.2022

Caregiver

Esemonus Group home
03.2019 - 01.2020

Ramp Agent

Swissport
10.2018 - 03.2019

Ramp Agent

Piedmont Airlines
08.2015 - 05.2017

Behavioral Health Technician

Each one Reach One Human Services
01.2015 - 08.2015

Audio Engineer

HeartBeat Recording Studio
07.2014 - Current

IT SUPPORT PROFESSIONAL

Professional Music Producer, Audio and Recording Engineer

Diploma - Sound Engineering

Conservatory Recording Of Arts And Sciences

Information Technology Security Administrator - Information Technology

My Computer Career
Michael Dennis