Summary
Overview
Work History
Education
Skills
Timeline
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Michal Elisa Mendelsohn

Phoenix

Summary

Lead Server at The Kettle Black, adept in menu knowledge and team leadership.

17+ years of working in the restaurant industry. Bartending and management skills. Skilled in training new hires, ensuring a seamless dining experience in high-pressure environments. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

16
16
years of professional experience

Work History

Lead Server

The Kettle Black
Phoenix
05.2021 - Current
  • Take food and drink orders from guests with efficiency and professionalism.
  • Provide knowledgeable menu recommendations and ensure a positive dining experience.
  • Manage multiple tables simultaneously in a fast-paced, high-volume environment.
  • Supervised and trained servers on menu knowledge and customer service techniques.
  • Managed dining area to ensure cleanliness and efficient table turnover.
  • Coordinated with kitchen staff to streamline food preparation and service flow.
  • Managed opening and closing duties to facilitate restaurant operations.

Waitress, Cocktail Server, Assistant Manager, Bartender

The Dirty Drummer
01.2019 - 06.2022
  • Managed diverse responsibilities including bartending, cocktail serving, and assisting with managerial tasks.
  • Oversaw staff scheduling, handled customer complaints, and ensured smooth daily operations.
  • Trained new hires and provided excellent customer service.
  • Supervised bartending staff during busy shifts to ensure smooth operations.
  • Handled customer complaints effectively to maintain a positive atmosphere.
  • Created drink menus to enhance customer experience and promote seasonal offerings.

Waitress

Cornish Pasty Co.
10.2017 - 06.2019
  • Provided service in a high-volume, three-story English pub.
  • Fulfilled various roles, including food runner, busser, hostess, bar-back, and bartender.
  • Worked effectively with large crowds in loud environments.

Waitress

The Vig Fillmore
03.2016 - 10.2017
  • Took orders and served multiple tables, multitasking and prioritizing effectively.
  • Developed a strong memory and keen attention to detail in a fast-paced setting.

Cocktail Waitress

The Cobra Arcade Bar
12.2015 - 03.2016
  • Managed drink orders, kept tabs, and maintained cleanliness.
  • Recognized cognitive changes in customers under the influence for responsible service.

Cocktail Waitress

Valle Luna
10.2012 - 04.2015
  • Managed multiple tasks in a high-pressure, fast-paced environment.
  • Built a steady clientele due to excellent people skills.

Host, Take-Out, Food Runner, Busser, Waitress

Buca di Beppo
02.2010 - 04.2012
  • Answered phone calls for reservations, cancellations, and customer inquiries.
  • Gained general location knowledge and customer service skills.
  • Worked well as a team player.

Education

High School Diploma -

Cactus High
Glendale, AZ
05.2010

Some College (No Degree) -

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Skills

  • Menu knowledge
  • Table management
  • Customer service
  • Team leadership
  • Training new hires
  • Food and beverage pairing
  • Time management
  • Complaint resolution
  • Reservation systems

Timeline

Lead Server

The Kettle Black
05.2021 - Current

Waitress, Cocktail Server, Assistant Manager, Bartender

The Dirty Drummer
01.2019 - 06.2022

Waitress

Cornish Pasty Co.
10.2017 - 06.2019

Waitress

The Vig Fillmore
03.2016 - 10.2017

Cocktail Waitress

The Cobra Arcade Bar
12.2015 - 03.2016

Cocktail Waitress

Valle Luna
10.2012 - 04.2015

Host, Take-Out, Food Runner, Busser, Waitress

Buca di Beppo
02.2010 - 04.2012

High School Diploma -

Cactus High

Some College (No Degree) -

Maricopa Community Colleges, Glendale Community College

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Michal Elisa Mendelsohn