Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michel Herrera

Douglas

Summary

Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.

Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Experienced with cash handling, customer service, and maintaining organized workspaces. Utilizes strong communication and teamwork to assist customers efficiently and accurately. Track record of reliability, adaptability, and providing excellent customer experiences.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience

Work History

Cashier Helper

Walmart
11.2021 - 01.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
  • Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
  • Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
  • Offered assistance to elderly or disabled customers as appropriate.

Caregiver

Self Employed Web
01.2020 - 01.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Vendor

Anderson Merchandisers, LLC
04.2019 - 11.2020
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Set up displays and signage to attract customers and boost sales.
  • Collaborated with marketing and sales teams to create promotional strategies for new products.
  • Boosted sales figures by identifying and capitalizing on emerging market trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.

Agent Services Representative

ACT Advance Call Center Technology
07.2017 - 01.2018
  • Implemented innovative solutions to streamline workflow processes, increasing overall team efficiency and effectiveness.
  • Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.
  • Collaborated with colleagues to develop and implement new strategies for client retention and growth.
  • Delivered exceptional customer service through active listening and problem-solving techniques.
  • Handled escalated issues professionally while collaborating closely with relevant stakeholders towards prompt resolution.
  • Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
  • Assisted clients with account management, effectively reducing service-related issues.
  • Delivered world-class customer service to internal and external customers.
  • Managed complex administrative tasks, allowing agents to focus on their core responsibilities and achieve targets more efficiently.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Waitress Supervisor

Grand Cafe
08.1998 - 12.2002
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Strengthened team morale and cooperation by organizing regular training sessions.
  • Developed loyalty program that increased repeat visits from customers.
  • Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.

Education

Douglas High School
Douglas, AZ
05-1999

Skills

  • Price verification
  • Bagging items properly
  • Cleanliness and hygiene
  • Reliability and punctuality
  • Cash drawer balancing
  • Workplace safety
  • Cash handling accuracy
  • Customer engagement
  • Data entry efficiency
  • Opening and closing procedures
  • Customer service
  • Returns and exchanges
  • Cash handling
  • Basic math
  • Flexible schedule
  • Teamwork and collaboration
  • Inventory support
  • Friendly and outgoing
  • Cash management
  • Reliable and responsible
  • Cooperative attitude
  • Customer transactions
  • Cash handling and management
  • Store merchandise stocking

Languages

Spanish
Limited Working

Timeline

Cashier Helper

Walmart
11.2021 - 01.2022

Caregiver

Self Employed Web
01.2020 - 01.2021

Vendor

Anderson Merchandisers, LLC
04.2019 - 11.2020

Agent Services Representative

ACT Advance Call Center Technology
07.2017 - 01.2018

Waitress Supervisor

Grand Cafe
08.1998 - 12.2002

Douglas High School

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Michel Herrera