Michele Cable
Peoria
Summary
To bring enthusiasm, dedication, responsibility, and great work ethic, combined with a desire to utilize my skills obtained through experience in the following areas: customer service, organization, multi-tasking and the ability to lead as well as work on my own.
Overview
13
13
years of professional experience
Work History
Maintenance Coordinator
Mynd/ Roofstock
04.2023 - Current
- Customer Experience: Handle customer related duties such as acting on their service request in a timely manner, resolving resident escalations, assessing credit requests, addressing displacement requests, and resolving resident responsibility payment disputes. This involves understanding customer feedback and taking action to enhance customer satisfaction.
- Assign Vendors for Scheduling Appointments: Oversee service appointments. This includes maintaining regular communication with vendors, residents as well as investors to ensure positive completion
- Building Strong Relationships with Investors: The ability to confidently communicate with investors to discuss their properties, repairs needed and explain the estimates provided by the vendors
Construction/Maintenance Coordinator
Roofstock
03.2022 - 09.2023
- Coordinate occupied and vacant home inspections, when needed.
- Communicate with internal team and external partners to ensure appropriate information relay.
- Partner directly with vendors to schedule work and update project information within Yardi and Salesforce.
- Research vendor invoices to ensure accuracy prior to submission to accounting.
- Review work completed from prior day to ensure integrity of photos and vendor notes.
- Generate and schedule work orders within Yardi.
- Escalate issues, when necessary, according to company and departmental policies and guidelines.
- Consistently maintain departmental standards for quality requirements.
- Other duties as assigned by the Regional Construction Manager.
Renovation Coordinator
Zillow
01.2019 - 03.2022
- Partner with internal and external teams to ensure end to end problem free processing.
- Provide coordination and direction concerning scheduling with vendors and field teams to optimize performance and efficiencies.
- Identify opportunities and process improvements while devising creative solutions in an ever-changing fast paced environment.
- Coordinate and participate in virtual interactions to solve complex scheduling requirements and ever-changing market conditions.
- Prioritize competing requests/changes to derive the most optimal outcome.
CSR Maintenance
Waypoint/Invitation Homes
01.2015 - 12.2018
- Provide support to the Supervisor of Maintenance.
- Dispatch and oversee maintenance of technicians and vendors.
- Manage open work orders and monitor timely completion.
- Handle all calls/emails for maintenance and respond, follow up, handle escalations.
- Monitor SMS maintenance dashboard.
- Monitor service technicians throughout the day and adjust schedule as needed.
- Order appliances.
- Approve bids from vendors.
- Schedule and assist in monthly maintenance meetings and education.
- Schedule HOA work orders.
- Assign maintenance technicians to vacant homes to tour and touch up.
- Monitor vacant lawn service.
- Monitor pool services.
- Monitor work order financial charge backs.
- Process HOA documents.
Administrative Assistant
Associated Asset Management
10.2012 - 12.2014
- Provide support for the community manager.
- Collect and process HOA dues.
- Assist homeowners with problems or concerns they may have.
- Facilitate Architectural meetings.
- Process all Architectural paperwork.
- Process all Annual meeting documents.
- Mailing.
- Filing.
- Work closely with the builder and contractors or scheduling within community.
Education
High School Diploma -
Owasso High School
Owasso, OKSkills
- Attention to Detail
- Clear Communication Skills
- Superior Customer Service
- Accountability
- Dedicated
- Ability to “read” customers
- Calming Presence
- Goal-oriented
- Willingness to Learn
- Self-starter
- Project coordination
- Relationship building
- Scheduling coordination
- Teamwork and collaboration
- Reliability
Timeline
Maintenance Coordinator
Mynd/ Roofstock
04.2023 - Current
Construction/Maintenance Coordinator
Roofstock
03.2022 - 09.2023
Renovation Coordinator
Zillow
01.2019 - 03.2022
CSR Maintenance
Waypoint/Invitation Homes
01.2015 - 12.2018
Administrative Assistant
Associated Asset Management
10.2012 - 12.2014
High School Diploma -
Owasso High School