Michele Clardy
Mesa
Summary
Seeking an opportunity with an organization that will utilize my excellent customer service, communication, and organizational skills and my ability to interact with people.
Overview
24
24
years of professional experience
Work History
Housekeeping Supervisor
Embassy Suites by Hilton Scottsdale Resort
02.2009 - 12.2020
- Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned
Customer Services Clerical Assistant
Banner Desert Medical Center & Banner Children’s Hospital
10.1997 - 02.2009
- Fulfilled assigned clerical duties in data entry and general office work. Responsible for answering a multiline phone system and directed incoming telephone calls to the appropriate departments.
- Directed vendors, patients and visitors to various locations throughout the hospital.
- Assisted in training new employees and volunteers.
- Completed assigned tasks for other hospital employees.
- Part of the front desk responsibilities included managing lost and found items.
- I had to have an excellent knowledge of the hospital codes and departments in order to do my job effectively.
EVS Associate Tech I
Banner Desert Medical Center & Banner Children’s Hospital
05.1997 - 10.2000
- Performed all cleaning of patient rooms and assigned areas.
- Worked as a member of the environmental service team to ensure the safety, health, and high morale of patients, visitors and staff by helping to provide a clean, safe, and aesthetically pleasing environment with minimal interference to others.
- Promoted to the Customer Service Clerical Assistant position.
Education
High School -
Alta
Skills
- Quick learner
- Proficient in Microsoft Out Look
- MS4 Patient Information Program
- Multi-line phone management
- Calculator, copiers and fax machines
- Strong customer service abilities
Timeline
Housekeeping Supervisor
Embassy Suites by Hilton Scottsdale Resort
02.2009 - 12.2020
Customer Services Clerical Assistant
Banner Desert Medical Center & Banner Children’s Hospital
10.1997 - 02.2009
EVS Associate Tech I
Banner Desert Medical Center & Banner Children’s Hospital
05.1997 - 10.2000
High School -
Alta