Michele Jenike
Lake Havasu City
Summary
Dynamic Customer Care Sales Specialist with a proven track record at Johnson Controls Fire Protection, excelling in customer service and relationship building. Successfully managed a $4 million pipeline, enhancing customer satisfaction through effective communication and timely issue resolution. Skilled in time management and upselling, driving significant business growth and retention.
Overview
18
18
years of professional experience
Work History
Customer Care Sales Specialist
Johnson Controls Fire Protection
Huntington Beach Ca
11.2023 - 09.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with sales team to identify opportunities for upselling products and services.
- Streamlined communication processes between departments to enhance service efficiency.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolution and overall satisfaction.
- Increased customer satisfaction by addressing and resolving service inquiries promptly and professionally.
- Maintained high levels of customer retention through diligent follow-ups and relationship-building activities.
- Managed a pipeline of 4 million dollars for existing contracts and renewals.
Fire Life Safety Inspection Representative
Cosco Fire Protection
Brea, CA
03.2008 - 10.2023
- Managed customer inquiries and provided product information to enhance satisfaction.
- Developed and maintained strong relationships with clients to ensure repeat business.
- Trained new representatives on product knowledge and customer service protocols.
- Brought in new customers for inspection contacts and renewed existing contracts including upsell.
- Provided deficiency proposals for any inspection repairs needed.
Education
High School Diploma -
Corona Senior High School
Corona, CA06.1986
Skills
- Customer service
- Time management
- Customer relationship building
- Interpersonal communication skills
Timeline
Customer Care Sales Specialist
Johnson Controls Fire Protection
11.2023 - 09.2025
Fire Life Safety Inspection Representative
Cosco Fire Protection
03.2008 - 10.2023
High School Diploma -
Corona Senior High School