Michele Spohn
Casa Grande
Summary
Engagement manager with proven expertise in overseeing complex projects and improving team collaboration. Proficient in stakeholder management and process optimization, resulting in successful project delivery and robust client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Engagement Manager
ServiceNow
Casa Grande
03.2022 - Current
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Led internal knowledge transfer sessions with Sales and Success teams to maximize alignment on project scope and client expectations.
- Managed project timelines and deliverables to ensure alignment with customer stakeholder expectations.
- Consulted with customers to gather and define business and platform requirements.
- Organized workshops to review goals and objectives with customer stakeholders.
- Led cross-functional project teams to maximize project efficiency and meet delivery deadlines.
- Led training sessions for customers and team members on engagement best practices and tools, ensuring successful outcomes.
- Managed steering committee calls, RIDAC logs, and project reporting for customer stakeholders.
- Created detailed project reports, providing stakeholder visibility into project risks and remediation plans.
- Conducted post-project reviews with customer stakeholders and internal teams to assess overall performance.
- Identified internal areas of process improvement through analysis of existing procedures.
Enterprise Engagement Manager
Fusion Risk Management
Casa Grande
02.2019 - 03.2022
- Consulted with enterprise customers to gather and define implementation requirements.
- Developed and executed engagement strategies to ensure successful completion of projects.
- Led customer roadmap sessions, securing additional revenue and project opportunities.
- Monitored project progress against goals and milestones, communicated updates to the team and customer stakeholders.
- Identified potential project risks and developed mitigation plans accordingly.
- Assessed customer feedback on performance metrics to pinpoint areas for improvement.
- Documented best practices for engagement management processes across the organization, resulting in increased company efficiency.
- Mentored, coached, and trained new members of the Professional Services team.
- Finalized scoping efforts that facilitated closing of sales deals.
Education
Some College (No Degree) - Business Administration
San Diego City College
San Diego, CASome College (No Degree) - Project Portfolio Management
Project Managment Institute
Casa Grande, AZ06-2026
Skills
- Project management and strategy
- Team collaboration
- Process improvement
- Client relationship management
- Strategic planning
- Implementation management
- Stakeholder engagement
Certification
- Scrum Alliance Certified Scrum Master
- ITIL Foundation IT Service Management
- ServiceNow System Administrator (CSA)
Timeline
Sr. Engagement Manager
ServiceNow
03.2022 - Current
Enterprise Engagement Manager
Fusion Risk Management
02.2019 - 03.2022
Some College (No Degree) - Business Administration
San Diego City College
Some College (No Degree) - Project Portfolio Management
Project Managment Institute