MICHELLE ANDERSON
Chandler
Summary
Experienced with managing development projects and providing strategic guidance. Utilizes strong analytical skills to assess project viability and implement effective solutions. Track record of building strong partnerships and driving successful outcomes.
Overview
20
20
years of professional experience
Work History
Enrollment Development Advisor / Debt Consultant, Sales
Achieve / Freedom Financial Network
03.2020 - Current
- Prequalification of potential Client / Members for the Freedom Debt Relief / Achieve Resolution Program
- Lead Management
- Enrollment Advisement for potential Clients
- Consistently meet sales goals and metrics to facilitate a high level of service
- Partner with Debt Consultants in the enrollment process of potential Members
- Enrollment of New Clients to the Freedom Debt Relief Program
Client Advocate III, WW CS, Support, Resolutions, Welcome Call
Freedom Financial Network
07.2017 - Current
- Support customer concerns and drive change in efforts to resolve client debt
- Accurately describe program benefits and features to clients
- Direct matters of accounts that require special handling in the negotiation process
- Identify solutions and partner with clients to resolve creditor accounts in FDR program
- Target and communicate to clients methods by which they can advance the FDR program
- Address client service concerns and expand support to other compliant channels
- Make outbound calls to clients who require case follow up, or have expressed concerns
- Seek to understand and remedy all client questions and concerns during the enrollment process
- Verify client profile, and accounts prior to enrollment completion
- Engage in ongoing support to save enrollments to FDR program
- Evaluation of negotiation activity and methods for advancement for settlements
- Manage high call volumes with tact and professionalism
Customer Service Level II, Banking, Fraud, Cyber-code
Tele-performance / USAA
06.2015 - 12.2016
- Answered and average of 50 calls per day, addressing customer inquiries, problem solving and providing appropriate resolutions related to fraud and identity theft
- Elevated customer experience to ensure member trust
- Directed calls to appropriate individuals and departments
- Researched and resolved customer inquiries and escalations in a timely and empathetic manner
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched and resolved customer service issues
- Mastery of customer service management systems and databases
- Evaluated member accounts and Analyst reports
- Implementation of Cyber-code security on compromised accounts
Coordinator, Owner
J&M Events Planning
03.2005 - 08.2014
- Developed and pitched planning for both corporate and private events
- Analyzed trends and compiled data to inform planning and budget strategy
- Directed targeted marketing efforts that introduced new products
- Promoted unique event production
- Managed event operating budgets
- Increased volume of business by following up on Leads and networking
- Managed business finances, including paying vendors and suppliers for services rendered
- Developed and maintained internal control and process for payroll
Education
No Degree -
State of Florida Tele Marketing License
Certified Debt Consultant - UDAAP Certifications
Maricopa Community College
Ferrum College
Ferrum, VAAdvanced Diploma -
Abingdon High School
Abingdon, VAAmos Alonzo Stagg High School
Stockton, CASkills
- Client Relations
- Metric Adherence
- Budgeting Expertise
- Workflow Management
- Persuasive Speaker
- Marketing Experience
- Strong Problem Solving Aptitude
- Commitment to Data Security
- Commitment to Professionalism
Timeline
Enrollment Development Advisor / Debt Consultant, Sales
Achieve / Freedom Financial Network
03.2020 - Current
Client Advocate III, WW CS, Support, Resolutions, Welcome Call
Freedom Financial Network
07.2017 - Current
Customer Service Level II, Banking, Fraud, Cyber-code
Tele-performance / USAA
06.2015 - 12.2016
Coordinator, Owner
J&M Events Planning
03.2005 - 08.2014
Ferrum College
Advanced Diploma -
Abingdon High School
Amos Alonzo Stagg High School
No Degree -
State of Florida Tele Marketing License
Certified Debt Consultant - UDAAP Certifications
Maricopa Community College
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