Michelle Ayers
Phoenix
Summary
Results-driven professional with extensive experience in patient care and customer service, adept at fostering customer satisfaction through strong problem-solving abilities. Recognized as an effective communicator and team leader, consistently building long-term relationships with both internal and external customers by establishing trust and confidence. Compassionate communication skills enhance rapport with patients and customers, ensuring their needs are met with empathy and understanding. Committed to delivering exceptional service while contributing to a collaborative team environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Community Bridges Inc.
Phoenix, AZ
04.2025 - Current
- Provided direct patient care, ensuring comfort and safety during treatments.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Assisted nursing staff with monitoring vital signs and managing patient records.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Streamlined patient intake processes, reducing wait times and improving service efficiency.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Current CPR-CPI-Nonviolent Crisis Intervention
- Arizona Fingerprint Clearance Card -2025B03962 Expires: 11/10/2031
Re-Entry Prep Specialist
ADOC
Goodyear, AZ
07.2022 - 11.2024
- Worked with staff and correctional officers to educate and support inmates to successfully re-enter society. Tracked all carry-guide assignments, dates, and names of enrolled participants. Collaborated with COs, maintained and updated records, organized files, and assisted with onboarding procedures.
Manager - Industrial Sewing Line
ACI
Goodyear, AZ
11.2019 - 04.2022
- Managed, and motivated my team to meet quotas while timely filling orders. Operations included six different types of industrial sewing machines. Implemented processes and procedures to be efficient while maintaining strict quality requirements. Managed inventory, kept records, trained new personnel, and encouraged my team to meet their goals.
Instructor - Art Department
ADOC
Goodyear, AZ
01.2017 - 11.2019
- Taught different art forms including; Drawing, stenciling, and watercolor/acrylic painting. Utilized Zen-Tangle class as a therapeutic approach to help relax participants. Coordinated and worked with Art Department employees to decorate for all the holidays and a Ted-X event to maintain community morale and inspire participants' creativity.
- Developed and delivered engaging curriculum aligned with educational standards.
- Decorated and attended Ted Ex-Ted talk Event
Surgical Tech Experience
Various Surgery Centers
Austin, Texas
09.2005 - 12.2015
- Assisted doctors with minor and major surgeries. My main duties were passing instruments to operating surgeons.
- Assisted surgeons during various surgical procedures, ensuring sterile environment and proper instrument availability.
- Prepared operating rooms by sterilizing instruments and setting up necessary equipment for surgeries.
- Collaborated with surgical teams to enhance workflow efficiency and maintain high standards of patient care.
- Led quality assurance initiatives, ensuring compliance with health regulations and maintaining accreditation standards.
- Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
- Demonstrated adaptability, working effectively with various surgical teams and specialties, ensuring seamless collaboration.
- Promoted teamwork within the surgical team by communicating effectively with surgeons, anesthesiologists, nurses, and other staff members during procedures.
- Associates Degree in Applied Science in Surgical Technology and Certificate- August 2005,
- Multiple National Certifications- Association of Surgical Technology- not current.
Cashier
HEB Grocery Store
Austin, Texas
01.2002 - 08.2005
- Managed cash register operations, maintaining balanced cash drawers throughout shifts.
- Restocked and organized merchandise in front lanes.
- Processed customer transactions efficiently and accurately, ensuring a smooth checkout experience.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Monitored inventory levels at the register area, facilitating timely restocking of merchandise.
- Implemented strategies to improve checkout spd during peak hours, reducing wait times.
- Built relationships with customers to encourage repeat business.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Bachelor - Christian Counseling
International Christian College/Seminary
Goodyear, AZ07-2022
Associates Degree - Applied Science in Surgical Technology
Austin Community College
Austin, Texas08-2005
Skills
- Team Building
- Service
- Leadership
- CPR certification
- Vital signs monitoring
- Patient observation
- Blood glucose testing
- Adaptable
- Emergency response
- Emotional support
- Compassionate care
- Active listening
- Team collaboration
Certification
- Leadership Certificate - Rio Salado - 2024-05 - 2024-10
- Goodyear, AZ
- Completed a Leadership / Attendance Certificate program focusing on enhancing leadership skills, effective communication, and team collaboration. Engaged in group discussions, role-playing scenarios, and leadership workshops. Insights into conflict resolution and motivational strategies to foster a productive team environment were introduced.
- Quality Customer Service - Rio Salado Community College - 2024-05 - 2024-10
- Developed strong interpersonal and communication skills to address customer needs and resolve issues effectively. Gained in-depth knowledge of customer service principles, active listening techniques, and conflict resolution strategies. Enhanced ability to create positive customer experiences and foster long-term relationships.
Timeline
Patient Care Technician
Community Bridges Inc.
04.2025 - Current
Re-Entry Prep Specialist
ADOC
07.2022 - 11.2024
Manager - Industrial Sewing Line
ACI
11.2019 - 04.2022
Instructor - Art Department
ADOC
01.2017 - 11.2019
Surgical Tech Experience
Various Surgery Centers
09.2005 - 12.2015
Cashier
HEB Grocery Store
01.2002 - 08.2005
Associates Degree - Applied Science in Surgical Technology
Austin Community College
Bachelor - Christian Counseling
International Christian College/Seminary