Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michelle Bush

Globe

Summary

Dynamic and compassionate professional with extensive experience in healthcare, including roles at Heritage Healthcare and All About People. Proficient in medical coding and electronic health records, I excel in patient communication and regulatory compliance, ensuring high-quality care and support for individuals with diverse needs. Committed to enhancing patient satisfaction and outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Habilitation Technician 2

All About People
Globe
03.2025 - Current
  • Assisted individuals with disabilities in developing independent living skills, such as meal preparation and personal hygiene.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided individualized habilitation services to clients according to their Individual Service Plans.

Caregiver

Faubush Family Homes
Globe
07.2023 - 02.2025
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.

Certified Nursing Assistant

Heritage Healthcare
Globe
05.2023 - 09.2023
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Certified Nursing Assistant

Haven of Globe
Globe
12.2021 - 05.2023
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Reported changes in patient condition to registered nurse or physician.
  • Provided emotional support to family members regarding end-of-life decisions.

Hotel Front Desk Clerk

Holiday Inn Express Hotel Suites
Globe
08.2021 - 12.2021
  • Managed cash drawer according to established accounting guidelines.
  • Greeted guests in a professional and friendly manner.
  • Assisted guests with check-in and check-out procedures as needed.

CSR/Call Center Representative

Iqor
Tempe
07.2021 - 08.2021
  • Identified customer needs and provided appropriate solutions.
  • Performed account maintenance activities such as updating client information in databases.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

CSR Remote

Maximus
Globe
04.2021 - 07.2021
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.

CSR (Remote)

Concentrix
Globe
02.2021 - 03.2021
  • Maintained up-to-date knowledge of company products and services.
  • Identified customer needs and provided appropriate solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Housekeeper

Cobre Valley Regional Medical Center
Globe
01.2013 - 02.2021
  • Ensured that all health standards were met during cleaning operations.
  • Followed safety procedures when handling hazardous materials.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Education

Medical Billing And Coding Certificate - Medical Billing And Coding

Purdue University
West Lafayette, IN
12-2025

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
12-2020

Skills

  • Medical coding
  • Billing procedures
  • Electronic health records
  • Patient communication
  • Data entry
  • Regulatory compliance
  • Medical terminology

Accomplishments

  • High Academic Honors
  • Honor Roll
  • Deans List

Certification

  • Certified Nursing Assistant License
  • First AID Certification
  • Basic Life Support Certifications
  • CPR Certification

Timeline

Habilitation Technician 2

All About People
03.2025 - Current

Caregiver

Faubush Family Homes
07.2023 - 02.2025

Certified Nursing Assistant

Heritage Healthcare
05.2023 - 09.2023

Certified Nursing Assistant

Haven of Globe
12.2021 - 05.2023

Hotel Front Desk Clerk

Holiday Inn Express Hotel Suites
08.2021 - 12.2021

CSR/Call Center Representative

Iqor
07.2021 - 08.2021

CSR Remote

Maximus
04.2021 - 07.2021

CSR (Remote)

Concentrix
02.2021 - 03.2021

Housekeeper

Cobre Valley Regional Medical Center
01.2013 - 02.2021

Medical Billing And Coding Certificate - Medical Billing And Coding

Purdue University

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

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Michelle Bush