Michelle Cervantez
Mesa
Summary
Dedicated professional with a solid background in child care and customer service. Skilled in problem-solving, adaptability, and effective communication. Committed to enhancing children's development and supporting families through compassionate caregiving.
Overview
21
21
years of professional experience
Work History
Team Member
Gkids Welcome team
Mesa
11.2024 - Current
- Welcome all families and children to church.
- Assist in getting new families registered.
Child Caregiver
Kyle and Barbie Evans
Mesa
02.2021 - Current
- Supervised daily activities and ensured safety of children in home environment.
- Prepared nutritious meals and assisted with feeding based on dietary needs.
- Communicated with parents regarding children's progress and daily events, strengthening parent-child relationships.
- Monitored behavior and implemented positive discipline strategies, fostering cooperation and a supportive environment.
- Provided emotional support during periods of distress or anxiety.
- Facilitated development of social, communication, and problem-solving skills in children, enhancing their readiness for future interactions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Family Caregiver
Mary Gibbons
Mesa
04.2025 - 04.2026
- Provided daily personal care and assistance with activities of daily living.
- Developed engaging activities to promote mental stimulation and social interaction.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Transported family members to medical appointments and other errands as needed.
- Organized medications for family members and administered them according to directions.
Customer Service Representative
Safelite Solutions
Chandler
02.2015 - 06.2017
- Handled customer inquiries through phone communication.
- Resolved customer complaints with empathy and effective problem-solving techniques.
- Processed service orders accurately using company software systems.
- Collaborated with team members to enhance service delivery and satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cafeteria Manager
Mesa Public Schools
Mesa
08.2005 - 10.2011
- Managed daily cafeteria operations and ensured compliance with health regulations.
- Supervised staff, providing training and guidance to enhance service quality.
- Implemented effective food preparation processes to maintain safety and efficiency.
- Assisted cafeteria staff with food preparation and serving tasks during busy hours.
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
Education
High School Diploma -
Mesa High School
Mesa, AZ06-1986
Skills
- Team collaboration
- Conflict resolution
- Call center procedures
- Credit card payment processing
- Administrative support
- Clerical support
- Data entry accuracy
- Time management
- Office organization
- Transaction handling
- Family communication
- Customer interaction
Timeline
Family Caregiver
Mary Gibbons
04.2025 - 04.2026
Team Member
Gkids Welcome team
11.2024 - Current
Child Caregiver
Kyle and Barbie Evans
02.2021 - Current
Customer Service Representative
Safelite Solutions
02.2015 - 06.2017
Cafeteria Manager
Mesa Public Schools
08.2005 - 10.2011
High School Diploma -
Mesa High School