Michelle Cole

• Built relationships with customers by providing friendly customer service.
• Assisted customers with selecting items and answering questions about products.
• Provided customer service support for inquiries, complaints, and returns.
• Stocked shelves with merchandise and ensured product displays were neat and orderly.
• Operated equipment such as scanners and scales correctly during checkout process.
• Conducted inventory checks to ensure accuracy of shelf stock.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Maintained positive working relationship with fellow staff and management.
• Made sure all the return product from throughout the day and evening is either put back on the shelf or if damaged or stolen, follow the correct procedures for disposal.
• Zone all sections and made sure that each isle was clean and neat.
• I would change endcaps out for new products.

• Managed price changes for store merchandise to ensure accurate pricing.
• Collaborated with team members to implement pricing strategies across departments.
• Communicated updates on price changes to staff and management effectively.
• Utilized inventory management systems to track pricing updates and discrepancies.
• Reviewed product prices regularly to maintain alignment with company policies.
• Identified discrepancies between current prices and those listed in the database, resolving issues quickly.
• Reviewed and updated pricing information in the company database to ensure accuracy.
• Managed inventory levels in order to maintain accurate records of products available at different price points.
• Monitored expiration dates and rotated stock to maintain product quality and safety.
• Greeted customers to build rapport and increase customer satisfaction.
• Inspected expiration dates on food items prior to stocking shelves.
• Restocked shelves as necessary based on customer demand or store policy directives.

• Prepared and sliced meats and cheeses for customer orders.
• Maintained cleanliness and organization of deli area and equipment.
• Assisted customers with product selection and provided recommendations.
• Operated deli slicers and scales to ensure accurate measurements.
• Stocked shelves with fresh products, ensuring proper rotation and quality.
• Collaborated with team members to fulfill large catering orders efficiently.
• Followed food safety standards to maintain a safe environment for customers.
• Engaged with customers to create a welcoming and friendly atmosphere.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
• Communicated effectively with deli counter customers to answer questions and make recommendations.
• Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
• Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
• Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
• Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
• Checked expiration dates on packaged goods before placing them on display.
• Greeted customers, provided excellent customer service, and answered questions regarding deli products.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
• Maintained high level of professionalism while interacting with customers and coworkers alike.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Prepared sandwiches according to customer specifications.
• Maintained work areas to reduce potential for illness or injury.
• Maintained cleanliness of deli area, including tables and counters.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Operated grills, deep-fat fryers and other kitchen equipment in accordance with safety regulations.
• Cleaned and prepared various foods items, such as meats, vegetables, fruits, soups and salads for cooking or serving.
• Checked temperatures of freezers, refrigerators and heating equipment to maintain proper temperature levels according to health code regulations.
• Recorded amount of ingredients used in each recipe item prepared throughout shift.
• Organized storage areas neatly so that products were easy accessible when needed.
• Trained new staff members on proper food handling techniques, safety procedures and menu items knowledge.
• Followed recipes accurately to prepare all menu items according to established standards.
• Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in the correct manner.
• Displayed excellent customer service skills when interacting with guests during their dining experience.
• Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Checked quality of food products to meet high standards.

• Assisted in managing daily store operations and maintaining inventory levels.
• Implemented visual merchandising strategies to enhance product displays and attract customers.
• Coordinated scheduling to ensure adequate coverage during peak hours and special events.
• Monitored cash handling procedures to maintain accuracy in financial transactions.
• Handled customer inquiries and resolved issues to ensure a positive shopping experience.
• Conducted regular store audits to ensure compliance with company standards and regulations.
• Collaborated with management to develop promotional strategies for increasing sales visibility.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Ensured compliance with all safety regulations throughout the store premises.
• Maintained inventory by checking merchandise to determine levels.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

• Processed customer transactions efficiently and accurately at Ventura Market.
• Managed cash register operations, ensuring balanced cash drawers daily.
• Assisted customers with product inquiries and provided exceptional service.
• Maintained cleanliness and organization of checkout area for improved efficiency.
• Collaborated with team members to enhance store operations and customer experience.
• Monitored inventory levels and restocked shelves as needed during shifts.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed all sales transactions promptly to prevent long customer wait times.
• Met high productivity standards in processing payments for customers.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Assisted with purchases, locating items and signing up for rewards programs.
• Learned roles of other departments to provide coverage and keep store operational.
• Scanned customer purchases and supported transactions to streamline sales process.
• Inspected items for damage and obtained replacements for customers.
• Verified customer identification for alcohol or tobacco purchases.
• Answered customer quests, provided store information and escorted to desired store areas.
• Received payments for products and issued receipts.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Updated displays, cases and other customer-facing areas to increase sales of special items.
• Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
• Operated cash register to accept and process cash, check and card.
• Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
• Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Cross-trained in other kitchen positions to support team and meet customer needs
• Sanitized workstation before and after shift to prevent illness and food contamination.
• Safely operated ovens, grills and other kitchen equipment to minimize accidents.

• Organized ingredients and restocked supplies to prepare for busy periods.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash.
• Assessed customer needs.
• Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Followed customer requests to prepare high-quality, delicious meals.
• Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
• Operated cash register to accept and process cash, check and card.
• Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
• Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
• Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Cross-trained in other kitchen positions to support team and meet customer needs.
• Monitored work environment to maintain safety, cleanliness and organization.
• Disposed of expired and overripe items to eliminate health risks.
• Assessed floor displays to restock merchandise.
• Checked prices and located products for customers.
• Assisted customers with product, promotion and policy information.
• Notified supervisor of spills for quick clean-up and remediation.
• Transferred produce to sales floor from storage areas, arranging inventory in organized and aesthetically pleasant manner.
• Delivered information to customers on produce qualities and pricing.
• Rotated produce on regular basis to mitigate waste and losses on products.
• Monitored produce temperatures for maximum freshness.
• Cleaned produce displays and checked products for freshness.
• Set up in-store produce displays.

• Established and enforced clear goals to keep employees working collaboratively.
• Complied with company policies, objectives and communication goals.
• Developed position rotation to support continuous improvement and operator development.
• Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
• Resolved customer complaints and adjusted policies to meet changing needs.
• I also made sure the registers were closed and the Funds were taken to the Customer Service for Drops.
• I locked and secured the doors when it was time to close them down for the night.
• I unloaded the trucks as they came in.
• 
  

Even though the company headquarters is located in Arizona, I was a vendor in Washington State

I did orders, built display cases for the Fifty/Fifty Hydration and Beanie Babies.

• Stayed up to date on inventories, supplies and customer orders.
• Built and removed different displays and specific products based on customer requirements and promotional needs.
• Replaced and adjusted signs to reflect different products and promotional prices.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

As freight was being unloaded from the truck and brought out onto the sales floor on pallets my job was to stock the shelves, I did this in Grocery, Dairy/Freezer, Housewares and Stationary/Gift wrap.

I started out working out the freight in the Grocery Dept. I was asked to help work out the freight in the Health and Beauty Dept because they were short staffed so transferred over there.

I moved into File Maintenance and Price Change where I printed all sale tags and signs and sorted them out. I did random price checks through out the store to make sure the product had the correct prices and corrected if the didn't.

• Updated signage to reflect current prices and help promote target merchandise.
• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
• Assessed floor displays to determine which merchandise required restocking.
• Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
• Removed outdated and overripe items from stock to eliminate health risks.
• Prepared products for sales floor by adding tags and readying pallets or restocking.
• Observed strict safety measures while stocking shelves to prevent falls and mishaps.

• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
• Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Product transfers to other stores
• Price Changes if needed
• Built End Caps with new product that came in.
• Customer Service

• Assisted with purchases, locating items and signing up for rewards programs.
• Operated cash register, collected payments and provided accurate change.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Helped customers find specific products, answered questions and offered product advice.
• Scanned customer purchases, supporting transactions to streamline sales process.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Welcomed customers, offering assistance to help find necessary store items.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Inspected items for damage and obtained replacements for customers.
• Properly verified customer identification for alcohol or tobacco purchases.

I divided my job between Cashiering and working the Customer Service Desk. I did Returns, Exchanges, Fishing Licenses, directed the customers to the right area for their product.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Answered 20+ inbound calls per day and directed to designated individuals or departments.
• Delivered service and support to each customer, paving way for future business opportunities.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.