Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Francisco

Tucson

Summary

Dynamic professional with a proven track record at Casino Del Sol Resort, excelling in guest relations and time management. Adept at problem-solving and bookkeeping, I enhanced team productivity by training new hires and effectively managing high-pressure situations, ensuring seamless operations and increased customer loyalty.

Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled administrative tasks while maintaining welcoming environment. Demonstrated excellence in communication and multitasking.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Casino Del Sol Resort
12.2019 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Performed basic daily bookkeeping tasks.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Utilized hotel management software for data entry and reporting purposes.
  • Report for management on a daily basis.

Customer Service Representative

VXI Global
05.2017 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Data entry
  • Customer service and office procedures as needed.

Finance Cashier

Old Tucson
02.2015 - 01.2017
  • Reduced discrepancies in financial records by maintaining accurate logs of all cash transactions and performing regular audits.
  • Safeguarded company assets through strict adherence to security protocols and consistently following proper cash handling procedures.
  • Expedited end-of-day closing procedures by effectively organizing paperwork and preparing accurate deposit slips.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Education

No Degree - Front Office 1

Pima Community College
Tucson, AZ
07-2016

GED -

Empact Program
Flagstaff, AZ
05-1997

Skills

  • Time management
  • Problem-solving skills
  • Guest relations
  • File management
  • Office administration
  • Administrative skills
  • Word processing
  • Bookkeeping
  • Auditing

Certification

Front office 1

10 key board

Customer service tarining

Languages

Spanish
Full Professional

Timeline

Front Desk Associate

Casino Del Sol Resort
12.2019 - Current

Customer Service Representative

VXI Global
05.2017 - 02.2019

Finance Cashier

Old Tucson
02.2015 - 01.2017

No Degree - Front Office 1

Pima Community College

GED -

Empact Program

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Michelle Francisco