Michelle Francisco
Tucson
Summary
Dynamic professional with a proven track record at Casino Del Sol Resort, excelling in guest relations and time management. Adept at problem-solving and bookkeeping, I enhanced team productivity by training new hires and effectively managing high-pressure situations, ensuring seamless operations and increased customer loyalty.
Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled administrative tasks while maintaining welcoming environment. Demonstrated excellence in communication and multitasking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Casino Del Sol Resort
12.2019 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Utilized hotel management software for data entry and reporting purposes.
- Report for management on a daily basis.
Customer Service Representative
VXI Global
05.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Data entry
- Customer service and office procedures as needed.
Finance Cashier
Old Tucson
02.2015 - 01.2017
- Reduced discrepancies in financial records by maintaining accurate logs of all cash transactions and performing regular audits.
- Safeguarded company assets through strict adherence to security protocols and consistently following proper cash handling procedures.
- Expedited end-of-day closing procedures by effectively organizing paperwork and preparing accurate deposit slips.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
No Degree - Front Office 1
Pima Community College
Tucson, AZ07-2016
GED -
Empact Program
Flagstaff, AZ05-1997
Skills
- Time management
- Problem-solving skills
- Guest relations
- File management
- Office administration
- Administrative skills
- Word processing
- Bookkeeping
- Auditing
Certification
Front office 1
10 key board
Customer service tarining
Languages
Spanish
Full Professional
Timeline
Front Desk Associate
Casino Del Sol Resort
12.2019 - Current
Customer Service Representative
VXI Global
05.2017 - 02.2019
Finance Cashier
Old Tucson
02.2015 - 01.2017
No Degree - Front Office 1
Pima Community College
GED -
Empact Program
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