Summary
Work History
Education
Skills
Timeline
Generic

Michelle Hays

Show Low

Summary

Detail-oriented Information Specialist skilled in customer relationship management, technical troubleshooting, and effective communication. Proven ability to resolve conflicts and enhance patron satisfaction.

Work History

Library Information Specialist

Show Low Public Library
Show Low
2023 - 2024
  • Assisted patrons in finding resources and information effectively.
  • Developed engaging programs to promote literacy and community involvement.
  • Provided technology support for patrons using library computers and devices.
  • Maintained a welcoming environment through customer service interactions.
  • Worked with users and support teams to troubleshoot reported problems.
  • Installed new software programs to address organizational requirements.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Investigated and analyzed client complaints to identify and resolve issues.

Lead Technician III

Echostar Dish Network
Gilbert
2008 - 2015
  • Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
  • Tested components, assemblies and systems to diagnose problems.
  • Coordinated with customer service to resolve technical issues promptly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed quality control and maintained high level of customer satisfaction.
  • Trained new technicians on equipment handling and safety protocols.

Assistant Store Manager

Petco
Warminster
2005 - 2007
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Trained and supervised team members to enhance productivity and service quality.
  • Managed inventory levels and ensured stock availability on the sales floor.
  • Implemented merchandising strategies to optimize product display and presentation.
  • Handled customer inquiries and resolved issues to maintain satisfaction levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Monitored compliance with company policies and safety standards in the store.
  • Assisted in daily store operations and customer service initiatives.

Education

Associate of Arts -

Central Arizona College
Apache Junction, AZ
05-2003

Skills

  • Information management
  • Software implementation
  • Technical troubleshooting
  • Information retrieval
  • Computer proficiency
  • Problem solving
  • Attention to detail
  • Customer service techniques
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Multitasking
  • Customer satisfaction

Timeline

Library Information Specialist

Show Low Public Library
2023 - 2024

Lead Technician III

Echostar Dish Network
2008 - 2015

Assistant Store Manager

Petco
2005 - 2007

Associate of Arts -

Central Arizona College

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Michelle Hays