Michelle Hernandez
Mesa
Summary
Dedicated Chiropractic Assistant with expertise in patient care coordination, conflict resolution, and time management. Proven ability to streamline appointment processes and enhance patient education.
Professional with experience in patient care, office management, and therapeutic support. Skilled in managing appointments, maintaining records, and assisting with patient treatments. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to meet changing needs.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Gonstead Physical Medicine
Phoenix, AZ
10.2020 - 02.2026
- Assisted in patient intake procedures, ensuring accurate documentation and seamless appointment scheduling.
- Managed patient records using Platinum Chiropractic software to maintain confidentiality and compliance.
- Educated patients on treatment protocols and post-care instructions to enhance recovery outcomes.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Performed electric muscle stimulation and spinal decompression treatment.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Chiropractic Assistant
Emergency Chiropractic
Chandler, AZ
10.2018 - 04.2020
- Supported chiropractic staff by preparing treatment rooms and maintaining a clean, organized environment.
- Facilitated communication between patients and practitioners to address concerns and optimize care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
Education
High School Diploma -
Mesa High School
Mesa, AZSkills
- Telephone etiquette
- Appointment scheduling
- Scheduling appointments management
- First aid and CPR certification
- Data entry efficiency
- Patient care coordination
- Patient care
- Conflict resolution strategies
- Patient education
- Time management mastery
- Active listening
- Treatment tracking
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Assistant
Gonstead Physical Medicine
10.2020 - 02.2026
Chiropractic Assistant
Emergency Chiropractic
10.2018 - 04.2020
High School Diploma -
Mesa High School