Michelle Herrera
Yuma
Summary
Excellent ability to gather and analyze statistical data and generate reports. Profound database management skills. Remarkable ability to communicate effectively, both orally and in writing. Excellent ability to problem solve. Excellent project management skills. Bilingual Language Skills – English/Spanish. Very reliable, well organized and fast learner. Immense ability to schedule appointments and maintain calendars. Excellent ability to make administrative/procedural decisions and judgments with little supervision needed. Strong ability to compose and edit already written materials. Excellent customer service skills.
Overview
23
23
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Yuma Regional Medical Center (YRMC)
02.2019 - Current
- Manage calendars for three Directors – schedule meetings, prioritize appointments, coordinate & include travel time & buffers
- Collaborate with other Administrative Assistants & Executive Assistants to schedule high level meetings
- Download, Creation & Preparation of monthly reports
- Schedule/Attend meetings, including Executive level meetings, to record and produce minutes and distribute to stakeholders
- Kaizen events & classes – scheduled, reserver space, order set up of space & IT, manage roster, order supplies, order meals, send out reminders, grade attendees upon completion of class for over 52 classes per year
- Evaluate office needs and purchase materials and supplies
- Submit vendor invoicing for payment processing
- Research information to provide informed recommendations and/or suggestions for new positions for our team, Fellowship Grant and patient VBC videos in Spanish
- Manage accounts receivable/payable for my departments along with research of discrepancies
- Over $72,107.00 in discrepancies were found in one department and $26,000.00 in another, which were addressed and corrected due to my research & followup
- Research and send needed medical files to payors to obtain payment for measures met/gaps closed
- Schedule & coordinate interview panels for staffing candidates.
ADMINISTRATIVE ASSISTANT
Community Provider of Enrichment Services (CPES)
08.2015 - 02.2019
- Successfully handled responsibilities for the Yuma office
- Communicate and interact with outside agency representatives, organizational personnel and clients
- Responsible for processing documents related to clients and employment of employees
- Responsible for upkeep of medical records as well as requests for records
- Resolve routine problems in person, by phone and/or correspondence with others
- Locate & retrieve files & automated documents/reports as required
- Check for missing information and identify deficiencies
- Schedule appointments, meetings and interviews
- Conduct initial employment phone interviews and assist and provide recommendations with in person employment interviews
- Contact various agencies to obtain or verify information as requested/needed including insurance verification
- Developed recommendations and implemented them to improve & increase the effectiveness of the organization
- Evaluate office needs and purchase materials and supplies.
BROKER ASSISTANT/TRANSACTION COORDINATOR/OFFICE MANAGER
Quantum of Arizona REALTORS
10.2012 - 07.2015
- Broker Assistant/Office Manager
- Transaction Manager – Data preservation/Contracts
- System, policies & procedures (productions & implementation)
- Client Appreciation – Events & Data base systems
- Licensed Realtor in the state of Arizona.
TRANSACTION MANAGER/OPERATIONS MANAGER
The John Samuels Agency
06.2012 - 10.2012
- Licensed Realtor in the state of Arizona
- Transaction Manager – Data preservation
- System, policies & procedures (productions & implementation)
- Property Management Agreements
- Staff Training & Mentoring
- Acquisitions – contracts.
REALTOR – INDEPENDENT CONTRACTOR
RE/MAX New Heights Realty, Phoenix, AZ
08.2007 - 03.2012
- Licensed real estate agent in the state of Arizona
- CDPE certified
- Achieved membership in the RE/MAX 100% Club & Achieved Executive Cub Member - based on commissions earned in a single year for high producing agents
- Specializing in Foreclosure properties
- Served as both the listing and buyers agent
- Specialized in BPO’s (Broker Price Opinion) and listing agent for Freddie Mac properties and HUD property listings
- Plan and Execute sale and purchase strategies of residential properties throughout Phoenix, AZ and its surrounding cities
- Responsible for marketing of the property, submitting price opinion of property & market status reports, finding and showing of appropriate properties which meet my clients needs
- Scheduling appropriate inspections
- Assist with financial transaction paperwork such as – submitting contracts, providing documents to open escrow, submitting time sensitive documents to all parties to complete the transaction
- Manage the scheduling of the appropriate inspections for my clients
- Assisted other Top Producing agents as a Transaction Coordinator.
OWNER/OPERATOR
Barter Brokers USA, Phoenix, AZ
06.2001 - 04.2006
- Trade broker and office manager for a barter exchange
- Inventory control by calculating sales, ordering new product and tracking sales to obtain company goals
- Handled member disputes and planned and operated yearly trade fair for our members
- Running of proprietary software, monthly billing and accounting for clients
- Produced monthly newsletter, assisting members with their needs and promoting their services to other members
- Maintained a database of clients and purchases to track customer requests
- Responsible for daily calculations of inventory counts and updated supply records to reflect changes and updates
- Organized Trade Fairs twice a year for our members to highlight and sell their goods and services.
Education
High School Diploma -
Salpointe Catholic Preparatory High School
Tucson, AZUniversity of San Diego
San Diego, CAPima Community College
Tucson, AZReal Estate
Arizona School of Real Estate
Scottsdale, AZ2007
Skills
- Minute Taking
- Workflow Optimization
- Calendar Management
- Meeting planning
- Appointment Scheduling
- Time Management
- Scheduling and calendar management
- Professional Communication
- Strong interpersonal skills
- Multitasking and prioritization
- Customer Service
Timeline
ADMINISTRATIVE ASSISTANT
Yuma Regional Medical Center (YRMC)
02.2019 - Current
ADMINISTRATIVE ASSISTANT
Community Provider of Enrichment Services (CPES)
08.2015 - 02.2019
BROKER ASSISTANT/TRANSACTION COORDINATOR/OFFICE MANAGER
Quantum of Arizona REALTORS
10.2012 - 07.2015
TRANSACTION MANAGER/OPERATIONS MANAGER
The John Samuels Agency
06.2012 - 10.2012
REALTOR – INDEPENDENT CONTRACTOR
RE/MAX New Heights Realty, Phoenix, AZ
08.2007 - 03.2012
OWNER/OPERATOR
Barter Brokers USA, Phoenix, AZ
06.2001 - 04.2006
High School Diploma -
Salpointe Catholic Preparatory High School
University of San Diego
Pima Community College
Real Estate
Arizona School of Real Estate
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