Michelle Icedo
Phoenix
Summary
Professional hospitality worker with experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server and Hostess
The Parlor Pizzeria
02.2023 - Current
- Managed POS systems operations and ensured smooth transactions
- Possessed in-depth menu knowledge of food and beverage offerings
- Successfully upsold menu items to increase sales and enhance guest satisfaction
- Efficiently multitasked and managed busy sections in a high-volume restaurant to exceed guest needs
- Collaborated effectively with kitchen and front of house staff to ensure seamless service
- Resolved guest issues with efficiency to ensure a positive dining experience
Trainer/Team Lead
Chick-fil-A Restaurants
11.2021 - 04.2023
- Trained new employees in restaurant procedures and customer service techniques
- Supervised morning and night shifts to ensure smooth operations
- Demonstrated strong leadership skills by overseeing team performance and providing guidance
- Maintained high standards of cleanliness and sanitation in work areas
- Managed cash transactions accurately and efficiently
- Adhered to safe food handling and sanitation guidelines
- Coached employees on best practices, providing constructive feedback to support their growth.
Education
Business Management -
Glendale Comm College
Glendale, AZ05.2026
Skills
- Restaurant experience
- Bilingual
- Leadership
- Exceptional customer service
- High volume dining
- Team collaboration
Certification
ASU Digital Marketing
Timeline
Server and Hostess
The Parlor Pizzeria
02.2023 - Current
Trainer/Team Lead
Chick-fil-A Restaurants
11.2021 - 04.2023
Business Management -
Glendale Comm College
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