Michelle Icedo
Phoenix
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Personable and adaptable individual with knack for delivering and curating memorable guest experiences. Proven ability to enhance guest engagement and satisfaction through personalized service and effective conflict resolution. Experienced in team leadership and suggestive selling, fostering a collaborative environment that drives performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Buck & Rider
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess and Server
The Parlor Pizzeria
02.2023 - 03.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire guest experience as first point of contact for incoming guests.
Team Leader
Chick-fil-A
11.2021 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Associates - Business Administration And Management
Glendale Community College
Glendale, AZ05-2026
Skills
- Strong work ethic
- Guest engagement
- Sales expertise
- Exceptional customer service
- Customer service leadership
- Suggestive selling
- Point of sale operation
Certification
ASU Digital Marketing Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Buck & Rider
04.2025 - Current
Hostess and Server
The Parlor Pizzeria
02.2023 - 03.2025
Team Leader
Chick-fil-A
11.2021 - 04.2023
Associates - Business Administration And Management
Glendale Community College
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