Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE JUMBO

Mesa

Summary

Highly motivated reliable employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a position in a setting that will utilize someone who excels at customer service, provides excellent communication, and is able to contribute to the values and goals of the organization.

Overview

10
10
years of professional experience

Work History

Learner Support Advocate

Penn Foster
09.2024 - 05.2025
  • Used digital support tools to guide High School, Career and College learners through their learning experience.
  • Fostering a supportive environment with program completion that allowed learners to realize life goals and opportunities.

Front Desk Agent

Sheraton Mesa Hotel at Wrigleyville West
08.2023 - 09.2024
  • Assisted all guests with their stay and reservations
  • Offered local information about hotel and local area
  • Provided pleasant experiences for guests

Front Desk Agent / Night Auditor

Hampton Inn and Suites by Hilton
08.2022 - 08.2023
  • Assisted all guests with their stay and reservations providing an excellent hospitality experience
  • As a night auditor I managed all accounting for the Hotel in a consistent timely manner while still providing a great guest experience
  • I turned the day over for all shifts and reported all accounting paperwork to management on a nightly basis, and turned the day over for the next business day for all property functions

Advanced Resolution / Medicare / Marketplace

Maximus
10.2020 - 08.2022
  • Lead and guide prospective customers throughout the enrollment process
  • Inform individuals on insurance decisions and assist with enrollment activities
  • Assisted Medicare beneficiaries and Marketplace consumers on health plan enrollment and prescription drug plan enrollment options
  • Handling complex Marketplace cases with insurance providers and addressing claims, and resolving complex escalated cases

Front Desk Clerk / Night Auditor

Radisson Phoenix Airport
10.2019 - 06.2021
  • Close out daily transactions and prepare for the following day
  • Verified and balanced all transactions
  • Greeted and checked in guests
  • Verified all incidental charges, canceled no shows, and printed/distribute reports

Medical Billing and Coding Externship

AZ Billing Solutions
01.2015
  • Completed 180 hours of externship by contacting insurance companies for policy information for denial appeals, verification, and qualification, and to obtain authorizations
  • Completed data entry
  • Researched and resolved payment
  • Handled EOB rejections, printed and reviewed EOB invoices, and took care of various issues with outstanding accounts

Education

Bachelor of Science - Healthcare Administration Candidate

Carrington College
08.2025

Associate of Science - Health Studies

Carrington College
06.2024

Medical Billing and Coding Certificate - undefined

Carrington College
06.2015

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Leadership Qualities
  • Front Office Support
  • Administrative Skills
  • ICD-10 Certified
  • Medical Billing & Coding

Timeline

Learner Support Advocate

Penn Foster
09.2024 - 05.2025

Front Desk Agent

Sheraton Mesa Hotel at Wrigleyville West
08.2023 - 09.2024

Front Desk Agent / Night Auditor

Hampton Inn and Suites by Hilton
08.2022 - 08.2023

Advanced Resolution / Medicare / Marketplace

Maximus
10.2020 - 08.2022

Front Desk Clerk / Night Auditor

Radisson Phoenix Airport
10.2019 - 06.2021

Medical Billing and Coding Externship

AZ Billing Solutions
01.2015

Associate of Science - Health Studies

Carrington College

Medical Billing and Coding Certificate - undefined

Carrington College

Bachelor of Science - Healthcare Administration Candidate

Carrington College

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MICHELLE JUMBO