Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Lantz

Yuma

Summary

Extensive experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.



Overview

9
9
years of professional experience

Work History

Receptionist/Head Kennel Technician

Yuma Pet Hotel And Resort
04.2019 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Legal Secretary

The Law Offices Of Ryan C. Hengl Esq.
08.2018 - 04.2019
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.

Family Caregiver

N/A
12.2015 - 08.2018
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
  • Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
  • Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
  • Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
  • Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
  • Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
  • Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
  • Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.
  • Enhanced quality of life for patients with dementia by implementing cognitive stimulation activities tailored to individual needs.
  • Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained entire family's schedule and organized events.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Scheduled daily and weekly care hours for client caseload.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.

Electronics Sales Associate

Yuma MCX Stock Exchange
01.2013 - 12.2015
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized company-provided resources such as brochures or demo stations to engage customers in interactive learning experiences about new products or upcoming releases.
  • Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
  • Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
  • Experienced success in meeting and exceeding individual sales targets, demonstrating strong motivation and a competitive drive to excel within the role.
  • Checked to see if requested items were available from store's inventory.
  • Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Electronics Sales Associate.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
  • Assisted in-store marketing efforts by creating eye-catching signage or visually appealing product displays that generated customer interest and increased overall sales performance.
  • Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
  • Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
  • Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
  • Processed credit and debit card payments to complete customer buying experience.
  • Contributed to team brainstorming sessions for innovative sales strategies or promotional tactics, sharing insights on customer preferences and market trends to inform future decisionmaking.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Reinforced store's brand image through meticulous adherence to corporate visual and service standards.
  • Achieved consistent positive feedback from customers, reflecting high satisfaction with service and support.
  • Boosted accessory sales through effective up-selling techniques.
  • Facilitated seamless introduction of new product lines, keeping store competitive.
  • Implemented customer feedback system to gather insights and improve service.
  • Optimized display arrangement for better product visibility and appeal.
  • Cultivated loyal customer base with exceptional after-sales support and follow-ups.
  • Collaborated with team members to achieve sales goals and provide exceptional customer service.
  • Conducted weekly staff training sessions on new technology trends, elevating team knowledge and performance.
  • Provided detailed product demonstrations for high-end electronics, increasing customer engagement.
  • Increased repeat business by establishing personalized rapport with customers.
  • Negotiated with suppliers for better pricing, positively impacting profit margins.
  • Coordinated with online sales team to ensure unified customer service approach.
  • Streamlined inventory management process, ensuring availability of in-demand products.
  • Improved customer satisfaction by quickly resolving any complaints or issues.
  • Enhanced store revenue by offering personalized electronics recommendations based on customer needs.
  • Developed digital product catalog for easier browsing, enhancing shopping experience.
  • Offered technical support for electronics, aiding in decision-making process.
  • Maintained up-to-date knowledge of market trends to provide expert advice to customers.
  • Organized in-store promotional events that significantly increased foot traffic.
  • Enhanced team collaboration with regular communication and feedback sessions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Toys 'R' Us
08.2011 - 01.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Cibola High School
Yuma, AZ
05.2011

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • Office Administration
  • File Management
  • Administrative Support
  • Schedule Management
  • Mail handling
  • Multi-line telephone operation
  • Document Management
  • Clerical Support
  • Professional Demeanor
  • Calendar Management
  • Documentation And Reporting
  • Typing Speed
  • Service-oriented mindset
  • Office Management
  • Multi-Line Telephone Systems
  • Tech-Savvy
  • Performance Improvement
  • Bookkeeping
  • Basic accounting
  • Information Protection
  • Document Control
  • Mail distribution
  • Strategic Planning
  • Security awareness
  • Technical Support
  • Business operations understanding
  • Office equipment operations
  • Meeting Preparation
  • Staff Management
  • Record preparation
  • Supply Management
  • Spreadsheet tracking
  • Security understanding
  • Business Administration
  • Database Administration
  • Business Correspondence
  • Meeting Coordination
  • Project Management
  • Project Coordination
  • Expense Reporting
  • Travel Coordination
  • Correspondence Management
  • Transcription and dictation
  • Correspondence distribution
  • Travel Planning
  • Travel Arrangements
  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Punctual and Reliable
  • Call Answering and Routing
  • Appointment Scheduling
  • Microsoft Office
  • Payment Processing
  • Team Collaboration
  • Courteous and Professional
  • Computer Proficiency
  • Relationship Building
  • Billing and Invoicing
  • Visitor and Customer Relations
  • Customer Complaint Resolution
  • Conflict Resolution
  • Documentation
  • Records Maintenance
  • Basic Math
  • Call Management
  • Multi-Line Phone Systems
  • Word Processing
  • Supply Ordering
  • Inventory Management
  • Records Management
  • Office Supply Management
  • Bookkeeping Support
  • Bank Deposits
  • Office Equipment Maintenance
  • Meeting Support
  • Claims Handling
  • Research and Data Analysis
  • Switchboard Operation
  • Report Preparation
  • 60 wpm Typing Speed
  • Equipment Troubleshooting
  • Digital File Transmission
  • Catering Coordination
  • Referral Coordination
  • Cloud-Based File Organization
  • Intuit QuickBooks
  • Needs Assessment
  • Statistical Analysis

Timeline

Receptionist/Head Kennel Technician

Yuma Pet Hotel And Resort
04.2019 - 02.2020

Legal Secretary

The Law Offices Of Ryan C. Hengl Esq.
08.2018 - 04.2019

Family Caregiver

N/A
12.2015 - 08.2018

Electronics Sales Associate

Yuma MCX Stock Exchange
01.2013 - 12.2015

Sales Associate

Toys 'R' Us
08.2011 - 01.2013

High School Diploma -

Cibola High School

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Michelle Lantz