MICHELLE L MORGAN

Provided navigational support for Edward Jones branches transitioning from the Legacy software to Salesforce applications nationwide. Assisted local branches in troubleshooting system errors and educating with how to efficiently continue serving their clientele.

• Attended training for Humana in eastside call center facility.

• Provided top notch customer service for the Fedex project.
• Consistently in top rankings for quality and efficiency metrics.
• Assisted callers with technical support for the Fedex website.
• Selected as employee of the month for the project several times.

• Collected pertinent information for the Census Bureau.
• Gathered occupancy information while visiting homes in Tucson.
• Carefully reviewed information for accuracy and performed follow up visits.