MICHELLE L NASCO
Chandler,AZ
Summary
Enthusiastic about starting something new and applying skills working with people and teams. Motivational and engaging leader with 30+ years of healthcare management experience.
Overview
37
37
years of professional experience
Work History
Director of Quality Assurance & Compliance
Legend DDD Services
09.2022 - 04.2025
- Ensured adherence to industry regulations (e.g., DDD, DHS) by conducting regular audits and compliance checks
- Monitored and implemented compliance programs, ensuring company policies were in line with federal, state, and industry standards
- Stayed up-to-date with changing regulations, ensuring the organization maintained compliance and avoided potential legal risks
- Developed and maintained compliance documentation, ensuring accurate records for audits and regulatory inspections
- Led compliance audits, identifying gaps in procedures and implementing corrective actions to ensure full compliance
- Developed risk mitigation plans, ensuring continued compliance with regulatory and corporate requirements
- Led investigations into potential compliance violations, ensuring corrective actions were taken and reported to relevant authorities
- Collaborated with external auditors during annual compliance audits, ensuring smooth communication and document preparation
- Developed compliance policies and procedures, ensuring consistency and adherence across all departments
- Reviewed business practices, ensuring all operations aligned with ethical standards and corporate governance requirements
Director of Residential Services
Chandler Gilbert Arc
01.2012 - 08.2020
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
- Streamlined communication processes within the department, fostering a collaborative working environment among staff members.
- Conducted regular audits of residential facilities, maintaining compliance with regulatory standards and identifying areas for improvement.
- Improved residential services by implementing new policies and procedures for staff training and development.
Program Director
A Special Connection Foundation
09.2010 - 10.2011
- Director is responsible for oversight of Home Based Community Services for 'in the center' setting and home based consumers, billing and payroll, and hiring and training employees
- Highlights of responsibilities: Oversight of center and home based employees and services Development of systems, revision of policies and procedures Supervision and training of 3 supervisors and 70 employees including human resources
Director of Program Services
Alpha Group Administrators
04.2006 - 06.2010
- Director of Program Services (DPS) is responsible for developing and monitoring all direct consumer related treatment/programs for a company with several Group Homes throughout Arizona, several Day Treatment Centers, Home & Community Based Services for individuals with developmental disabilities and/or mental illness
- Highlights of responsibilities: Oversight of therapeutic programming, treatment planning Assurance of quality and integrity of program standards and practices
- Supervision, training and management of 6 Residential/Regional Program Coordinators, 21 Residential Program Managers, and 200 employees
- Development of systems, revision of policies and procedures
- Developed training curricula in conjunction with the organization's mission
- Ensured all program regularly met standards of licensing entities
Program Coordinator
Consumer Advocacy Projects
09.2005 - 03.2006
- Manages four Division of Developmental Disabilities licensed sites serving children
- Supervision and training of 4 Residential Managers and 40 employees
- Facilitated communication between all relevant parties such as medical professionals, schools, case managers, and families
- Developed teaching strategies for children with difficulties learning and dual diagnosis
- Collaborated as a team on Individual Service Plan's, Child and Family Team Meetings, and Person Centered Planning Meetings
Residential Director/Program Coordinator
Horizon Human Services
10.2000 - 09.2005
- This position was solely responsible for the clinical and administrative operations of the DDD sites
- Management of therapeutic programming, treatment planning, utilization management
- Facilitated person-centered philosophies of service
- Ensured quality and integrity of program standards and practices
Program Director
Horizon Human Services
03.1997 - 11.2000
- Directed treatment for dually diagnosed individuals
- Supervision and training of four Residential Managers and 40 Residential Treatment Specialists
- Specialized in creating and directing treatment of autistic individuals
- Conducted Value Options authorizations
- Ensured site compliance with state regulations mandated by DHS and DDD
Residential Manager
Horizon Human Services
01.1995 - 03.1997
- Position required all realms of management including but not limited to: Supervision and training of 12 Residential Treatment Specialists
- Developed PRC approved behavior treatment plans
- Facilitated communication between all team members
- Administrative duties such as payroll, managing petty cash and client fund accounts, staff scheduling
- Ensured licensing standards were maintained
Residential Treatment Specialist
SMI
04.1993 - 01.1995
- Direct care of DD and residents of therapeutic group homes
- Specialized in promoting self help skills, socialization, and positive behavior
Assistant Manager, Community Living Instructor
Bethphage Lutheran Services
01.1988 - 01.1992
- Direct care of DD individuals, hiring, supervision, scheduling, and participation in team meetings
Education
Some College -
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Reliable & Trustworthy
- Friendly, Positive Attitude
- People Skills
- Training & Development
- Conflict Resolution
- Supervision & Leadership
- Team Management
- Team Building
- Quality control tools
Timeline
Director of Quality Assurance & Compliance
Legend DDD Services
09.2022 - 04.2025
Director of Residential Services
Chandler Gilbert Arc
01.2012 - 08.2020
Program Director
A Special Connection Foundation
09.2010 - 10.2011
Director of Program Services
Alpha Group Administrators
04.2006 - 06.2010
Program Coordinator
Consumer Advocacy Projects
09.2005 - 03.2006
Residential Director/Program Coordinator
Horizon Human Services
10.2000 - 09.2005
Program Director
Horizon Human Services
03.1997 - 11.2000
Residential Manager
Horizon Human Services
01.1995 - 03.1997
Residential Treatment Specialist
SMI
04.1993 - 01.1995
Assistant Manager, Community Living Instructor
Bethphage Lutheran Services
01.1988 - 01.1992
Some College -
Maricopa Community Colleges - Phoenix College
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