Michelle McArdle
Peoria
Summary
Dynamic professional with a proven track record at Peoria Unified School District, excelling in employee mentoring and performance monitoring. Adept at problem-solving and fostering team leadership, I effectively managed operations and enhanced customer relationships, ensuring a supportive environment for over 200 students and staff. Committed to achieving organizational goals through strategic planning.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate
Quay
Glendale
11.2024 - Current
- Operated cash register and processed transactions accurately.
- Assisted team members during busy shifts to ensure efficiency.
- Stocked inventory and organized supplies for easy access.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
KidZone Manager
Peoria Unified School District
Glendale
08.2024 - Current
- Mentored new employees on district and departmental policies, enhancing onboarding effectiveness.
- Provided timely support to families by efficiently addressing complaints with strong customer service skills.
- Managed daily operations, including scheduling and budgeting, demonstrating exceptional multitasking abilities.
- Trained new employees to build confidence and facilitate quicker adaptation to job roles.
- Assigned and prioritized tasks among departmental employees to maximize productivity.
- Monitored team performance and productivity to ensure alignment with organizational goals.
- Utilized analytical and problem-solving skills to resolve operational challenges effectively.
- Delivered constructive feedback to staff, resulting in improved overall job performance.
KidZone Facilitator
Peoria Unified School District
Glendale
08.2014 - 08.2024
- Oversaw six sites for before and after school programs, ensuring regulatory compliance.
- Managed 20+ staff and 200+ students, fostering a supportive educational environment.
- Developed rapport with staff, students, and families through empathy and active listening.
- Organized camps to enhance student engagement and community involvement.
- Processed enrollments via Eleyo online system, streamlining administrative tasks.
- Handled billing and payment processing for DES, maintaining accurate financial records.
- Coordinated staff scheduling and covered callouts to ensure adequate coverage.
- Facilitated supervision and team meetings to promote collaboration and professional development.
Assistant Director
Phoenix Children's Academy
Peoria
04.2006 - 07.2014
- Managed 20+ staff and 100+ children
- Staff scheduling
- Assisted Director in a means to control labor by covering where needed
- DES billing
- Collected and processed tuition payments
- Completed daily deposits
- Greeted families and led tours of the center
- Opened and closed the center
- Assisted with van runs taking children to and from school
- Assisted Director with other tasks as needed
Department Supervisor
Babies R Us
Glendale
01.2003 - 04.2006
- Guest service manager
- Handled returns
- Cashiered
- Counted down tills
- Trained associates
- Staff scheduling for my department
- Assisted with unloading truck shipments and stocking the floor
- Processed phone orders
- Key holder- assisted in opening and closing the store when needed
Sales Associate
McDonalds
Phoenix
01.2001 - 01.2003
- Fulfilled customer orders efficiently at front counter and drive-thru.
- Collected payments and balanced registers accurately.
- Maintained cleanliness of front lobby to enhance customer experience.
Education
Associate's - Early Childhood Education
Glendale Community College
Glendale, AZ05.2022
Graduate Diploma -
Ronald C. Bauer High School
Phoenix, AZ12.2003
Skills
- Effective communication
- Time management
- Performance monitoring
- Employee mentoring
- Problem-solving
- Verbal/written communication
- Goal oriented
- Customer relationship management
- Team leadership
Certification
- CPR/1st Aid certified
- CPI certified
- Member of the Arizona Early Childhood Workforce Registry
- Level 1 IVP fingerprint clearance card
Awards
- 2021-2022 Pride of Peoria winner
- 10 years of service award
Timeline
Sales Associate
Quay
11.2024 - Current
KidZone Manager
Peoria Unified School District
08.2024 - Current
KidZone Facilitator
Peoria Unified School District
08.2014 - 08.2024
Assistant Director
Phoenix Children's Academy
04.2006 - 07.2014
Department Supervisor
Babies R Us
01.2003 - 04.2006
Sales Associate
McDonalds
01.2001 - 01.2003
Associate's - Early Childhood Education
Glendale Community College
Graduate Diploma -
Ronald C. Bauer High School