Michelle McArthur
Yuma,AZ
Summary
Dynamic Peer Support Specialist with a proven track record at TLCR, adept in crisis intervention and motivational interviewing. Skilled in fostering trusting relationships and guiding clients through recovery. Certified in CPR/First Aid, I excel in documentation and reporting, ensuring effective communication and support for individuals facing mental health challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
TLCR
09.2025 - 11.2025
- Provided empathetic support to individuals navigating mental health challenges.
- Facilitated peer-led support groups to encourage open dialogue and sharing of experiences.
- Assisted clients in developing coping strategies and personal goals for recovery.
- Maintained accurate documentation of client interactions and progress notes.
- Cultivated trusting relationships with clients, fostering a supportive environment for growth.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Office Assistant
AZ Equipment Repair and Fabrication
Yuma, AZ
01.2024 - 03.2025
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Processed incoming and outgoing correspondence efficiently and accurately.
- Utilized inventory management software to track equipment supplies.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Manager Associate 2
Hertz Car Rental
Yuma, AZ
11.2015 - 09.2023
- Oversaw daily operations to ensure superior customer service and fleet management efficiency.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented process improvements that reduced vehicle turnaround time and increased rental availability.
- Fostered relationships with corporate clients to drive loyalty and repeat business opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Physical Therapy Aide
Saddles of Joy Therapeutic Riding Program for Special Needs
Yuma, AZ
06.2009 - 11.2015
- Assisted therapists in developing individualized treatment plans for clients with special needs.
- Maintained a safe and organized therapy environment to enhance client comfort and effectiveness.
- Supported therapeutic riding sessions by preparing horses and ensuring proper equipment usage.
- Collaborated with team members to implement best practices for rider safety and engagement.
- Educated clients and families on therapeutic riding benefits, promoting understanding of program objectives.
Education
High School Diploma -
Carpe Diem
Yuma, AZ05.2010
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Mental health advocacy
- Rapport building
- Motivational interviewing
- Emotional support
- Conflict resolution
- Documentation and reporting
- Peer advocacy
Certification
Peer Support Specialist Certified.
CPR/First aid certified
Timeline
Peer Support Specialist
TLCR
09.2025 - 11.2025
Office Assistant
AZ Equipment Repair and Fabrication
01.2024 - 03.2025
Manager Associate 2
Hertz Car Rental
11.2015 - 09.2023
Physical Therapy Aide
Saddles of Joy Therapeutic Riding Program for Special Needs
06.2009 - 11.2015
High School Diploma -
Carpe Diem