Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Rivera

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Summary

Dedicated professional with a diverse background in customer service, personal care assistance, and cleaning services. Demonstrated ability to provide exceptional service and ensure customer satisfaction. In customer service roles, consistently surpassed expectations through personalized and attentive support. As a personal care assistant, improved client well-being through compassionate care and assistance with daily activities. In cleaning services, ensured high standards of cleanliness and safety. Possesses strong interpersonal skills, meticulous attention to detail, and a commitment to delivering high-quality service. A collaborative team player with a passion for creating outstanding customer experiences. Additionally, experienced in receiving and claims management, early childhood education, and transportation services, with a comprehensive understanding of safety and care protocols.

Overview

25
25
years of professional experience

Work History

Personal Care Assistant

Personal Care Services
Phoenix
05.2000 - Current
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client's specific needs.

Receiving Associate

Temp Agency
Phoenix
01.2023 - 06.2023

•Dealt with all vendors, coordinating

entry and managing paperwork for

deliveries.

• Assisted with unloading and checked

inventory to ensure accuracy against

documentation.

•Processed go-backs with

companies, ensuring all proper

paperwork was filled out and filed,

  • Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.

Customer Service

Moite Regal Reflections
Phoenix
01.2016 - 04.2021
  • Increased customer satisfaction by providing exceptional customer service and addressing inquiries promptly
  • Assisted with inventory management tasks to ensure accurate product counts and minimize stock discrepancies
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Cleaning Crew Member

Lopez Cleaning Services
Phoenix
09.2017 - 03.2021
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine
  • Reduced complaints from clients by addressing their specific cleaning requests and preferences
  • Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.

Teachers assistant

Little ones early learning
Phoenix
10.2019 - 03.2020
  • Provided transportation for thedaycare, driving a 14-passenger bus to ensure children were safely taken to and from school.
  • Assisted teachers in classroom management and lesson preparation to enhance student learning experiences.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Created and maintained a safe and engaging learning environment for all students.

Education

GED -

New Hope Charter School
Chiefland, FL
05.2003

Skills

  • Compassionate patient care
  • Light Housekeeping
  • Order Fulfillment
  • Valid Driver's License
  • Map reading and navigation skills
  • Workload prioritization
  • Customer service-focused
  • Efficient Cleaning Techniques
  • CPR/BLS
  • Fingerprint clearance card
  • Food handlers card

Timeline

Receiving Associate

Temp Agency
01.2023 - 06.2023

Teachers assistant

Little ones early learning
10.2019 - 03.2020

Cleaning Crew Member

Lopez Cleaning Services
09.2017 - 03.2021

Customer Service

Moite Regal Reflections
01.2016 - 04.2021

Personal Care Assistant

Personal Care Services
05.2000 - Current

GED -

New Hope Charter School
Michelle Rivera