Michelle Robert
Prescott
Summary
Seeking an opportunity to work with an organization that will allow me to utilize both my education and experience in revenue cycle operations.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Revenue Cycle Specialist (contract)
Birches Health Medical Group
New York
03.2026 - Current
- Analyzed patient accounts to ensure accuracy and compliance with billing regulations.
- Coordinated claim submissions to minimize denials and optimize reimbursements.
- Implemented process improvements that enhanced revenue cycle efficiency and reduced turnaround times.
- Trained junior staff on best practices for billing procedures.
Director, Revenue Cycle Management
Polara Health
04.2018 - 04.2025
- Responsible for departments related to revenue cycle including customer engagement, call center, billing, coding, and prior authorization. Developed KPIs to track and monitor revenue cycle metrics. Developed and implemented processes to increase our clean claim submission and reduce days in AR. Maintained communication with payers in relation to claim payments, contract negotiations, and deliverables. Served as an SME in relation to RCM process. Responsible for data analysis and report generation for organization. Assisted with credentialing of new providers and facilities. Served as a liaison between organization and health plan in relation to contract negotiations. Responsible for month-end reports and other financial analysis reports for the CFAO.
Manager, Insurance and Billing
Polara Health
02.2015 - 04.2018
- Provided supervision to billing team of seven employees. Developed and implemented training guide regarding billing processes. Mentored and coached employees in the areas of claim submissions, payment posting, and eligibility verification. Conducted training with internal teams for revenue cycle processes. Reviewed and approved single case agreements. Assisted Compliance with report generation for auditing purposes. Responsible for generating monthly financial reports for CFO.
Patient Accounts Supervisor
Polara Health
07.2011 - 02.2015
- Responsible for development of billing team. Provided support and ongoing training to new billing specialists. Identified and implemented pre-billing audit reports to ensure claims errors were resolved prior to submission. Assisted with conversion to clearinghouse for claim submission and electronic payments. Defined process for statement generation to clients.
Insurance Billing Specialist
Polara Health
02.2007 - 07.2011
- Responsible for generating and uploading electronic billing files. Conducted follow-up research regarding outstanding claims. Applied payments received from health plans. Submitted appeals on relevant claims.
Education
MHA -
Saint Joseph’s College of Maine
Standish, Maine05-2014
BA - Business Administration
Saint Leo University
Saint Leo, Florida05-2008
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Staff management
- Issues resolution
Certification
Former Certified Revenue Cycle Professional (CRCP), American Association of Healthcare Administration Management
Timeline
Revenue Cycle Specialist (contract)
Birches Health Medical Group
03.2026 - Current
Director, Revenue Cycle Management
Polara Health
04.2018 - 04.2025
Manager, Insurance and Billing
Polara Health
02.2015 - 04.2018
Patient Accounts Supervisor
Polara Health
07.2011 - 02.2015
Insurance Billing Specialist
Polara Health
02.2007 - 07.2011
BA - Business Administration
Saint Leo University
MHA -
Saint Joseph’s College of Maine