Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Robles

Phoenix

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Walmart

front end cashier
Mesa
01.2023 - 02.2025
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed household errands and other essential duties.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted testing of software and systems to ensure quality and reliability.

Shift Lead Manager

Mcdonalds, PDI FOODS
Mesa
03.2022 - 07.2023

.

  • Conferred with management and subordinates to resolve problems or complaints.
  • Ensured compliance with all safety regulations during shifts.
  • Developed strategies to improve operational efficiency and productivity.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Organized workflow by studying production schedules and estimating worker hour requirements.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Upheld company standards and compliance requirements for operations.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Collaborated with other departments to ensure timely delivery of products or services to customers.
  • Assisted in the development of short-term goals for each shift.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Monitored performance of staff to ensure quality standards were met.
  • Identified needs of customers promptly and efficiently.
  • Observed and monitored utilization of equipment.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Addressed any issues or concerns raised by staff during shifts.
  • Conducted regular meetings with staff to discuss progress towards goals.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Maintained accurate records of employee attendance and payroll data.
  • Prepared operations data to produce comprehensive reports to management.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Provided feedback to team members on their performance levels.
  • Coached employees on interactions with customers to drive exceptional service.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Documented receipts, employee hours and inventory movement.
  • Prepared reports detailing shift activity and presented them to management.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Trained new employees on procedures, policies, and job functions.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Kept up-to-date with changes in industry regulations and best practices.
  • Adhered to all health and safety guidelines while managing the shift.
  • Reviewed financial statements to meet targets during shift.
  • Developed pricing schedules, costing for materials, and compliance statements.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Helped employees accomplish tasks during peak periods.
  • Taught staff upselling techniques to meet revenue targets.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed household errands and other essential duties.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Las Jicaras

Owners
Phoenix
04.2014 - 02.2020
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed household errands and other essential duties.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed routine maintenance and repair.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

GED -

Manassas Park High
Manassas, VA
05-1989

Skills

  • FLUENT IN spanish and english
  • Good telephone etiquette
  • Microsoft Word
  • Data management
  • Quality assurance
  • Written communication
  • Time management
  • Excellent communication
  • Social perceptiveness
  • Good Telephone Etiquette

Languages

Spanish
Professional
English
Professional

Timeline

Walmart

front end cashier
01.2023 - 02.2025

Shift Lead Manager

Mcdonalds, PDI FOODS
03.2022 - 07.2023

Las Jicaras

Owners
04.2014 - 02.2020

GED -

Manassas Park High
Michelle Robles