Michelle Rogers
Casa Grande
Summary
Dynamic Shift Manager with a proven track record at Sonic Drive-In, excelling in customer service and cash handling. Demonstrated expertise in resolving customer complaints and mentoring employees, enhancing team performance and profitability. Skilled in critical thinking and problem-solving, ensuring operational excellence and a positive dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Sonic Drive-In
11.2021 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Managed cash handling and ensured accurate daily deposits.
- Resolved customer concerns promptly to ensure a positive dining experience.
- Managed shift operations efficiently, ensuring seamless workflow and productivity.
Education
Architectural CAD Technology - Architectural And Building Sciences
Glendale Community College
Glendale, CASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Delegating work
- Inventory control
- Payment processing
- Shift leadership
- Problem-solving
- Critical thinking
- Customer service
Certification
ServSafe Certification
Timeline
Shift Manager
Sonic Drive-In
11.2021 - 01.2025
Architectural CAD Technology - Architectural And Building Sciences
Glendale Community College
Similar Profiles
Mercedes LucasMercedes Lucas
Assistant Manager at Sonic Drive InAssistant Manager at Sonic Drive In
Josiah MolinaJosiah Molina
Assistant Manager at Sonic Drive-inAssistant Manager at Sonic Drive-in
Carleysia CarawayCarleysia Caraway
Assistant Manager at Sonic Drive-InAssistant Manager at Sonic Drive-In
Cierra DevallCierra Devall
Carhop/Cashier at Sonic Drive-InCarhop/Cashier at Sonic Drive-In
Jane BardwellJane Bardwell
Food Service Worker at Banner Health Casa Grande Medical CenterFood Service Worker at Banner Health Casa Grande Medical Center