Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Sazone

Sun City,AZ

Summary

Dynamic Surgery Scheduler at Banner Thunderbird Medical Center with expertise in schedule coordination and patient relations. Enhanced operational efficiency by streamlining appointment processes and maintaining HIPAA compliance. Proven ability to foster teamwork and improve patient experiences through effective communication and meticulous documentation management. Committed to optimizing workflows and elevating service quality.

Overview

20
20
years of professional experience

Work History

Surgery Scheduler

Banner Thunderbird Medical Center
08.2021 - Current
  • Assisted in scheduling surgical procedures, ensuring alignment with surgeon availability and patient needs.
  • Coordinated communication between patients, surgeons, and medical staff to streamline appointment processes.
  • Maintained accurate records of surgical schedules using electronic health record systems.
  • Learned to prioritize urgent cases while managing routine scheduling tasks effectively.
  • Supported pre-operative preparations by confirming patient information and documentation completeness.
  • Contributed to improving patient flow by optimizing surgery scheduling practices within the team.
  • Adapted quickly to changes in scheduling priorities and communicated updates promptly to relevant parties.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Checked patients in and out and collected payments.
  • Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
  • Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
  • Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Coordinated with multiple departments to ensure smooth operation on surgery days, reducing patient wait times.
  • Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
  • Enhanced team collaboration by regularly updating all relevant parties on schedule changes or adjustments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated with facilities to set up surgeries for 25 Cardiac surgeries per day.
  • Answered phone calls and messages for 50-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Billing Coordinator

Building Control Systems
05.2019 - 08.2021
  • Managed billing operations, ensuring accuracy and compliance with company policies.
  • Coordinated invoicing processes, streamlining workflows for timely payments.
  • Collaborated with cross-functional teams to resolve discrepancies and enhance customer satisfaction.
  • Trained new team members on billing software and best practices for efficiency.

Scheduling Coordinator

Service Solutions Group Inc.
10.2005 - 05.2019
  • Developed and implemented processes to streamline appointment management and reduce scheduling conflicts.
  • Coordinated scheduling for multiple departments, ensuring optimal resource allocation and workflow efficiency.
  • Analyzed scheduling data to identify trends, enhancing service delivery and operational effectiveness.
  • Collaborated with cross-functional teams to align schedules with organizational goals and project timelines.
  • Trained new staff on scheduling software, fostering team proficiency and improving overall performance.
  • Resolved scheduling discrepancies promptly, maintaining high levels of accuracy and client satisfaction.
  • Initiated regular reviews of scheduling practices, identifying areas for process improvement and increased productivity.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
  • Optimized use of resources by effectively scheduling equipment and meeting rooms.
  • Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
  • Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
  • Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
  • Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
  • Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
  • Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
  • Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
  • Contributed to team success by providing backup scheduling support during peak times.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

GED -

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
09.2019

Skills

  • Schedule coordination
  • HIPAA compliance
  • Obtaining Medical order's, H&P's
  • Teamwork orientation
  • Checking in patients
  • Calendar management
  • Patient relations
  • Maintaining confidentiality
  • Patient coordination
  • Software familiarity
  • Scheduling expertise
  • Office workflow support
  • Documentation scanning

Timeline

Surgery Scheduler

Banner Thunderbird Medical Center
08.2021 - Current

Billing Coordinator

Building Control Systems
05.2019 - 08.2021

Scheduling Coordinator

Service Solutions Group Inc.
10.2005 - 05.2019

GED -

Maricopa Community Colleges, Gateway Community College

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Michelle Sazone