Michelle Smiley

Ensured service quality through management of administrative and communication functions in client care.

• Facilitated accurate data entry by conducting intakes into homeless management system.(HMIS)
• Executed initial needs assessments and educated clients on shelter regulations.

Upheld precise client records for effective case management and compliance efforts.

Identified community resource gaps, linking clients to essential services accordingly.

• Fostered trust with clients through active listening and effective communication.
• Engaged clients while distributing meals to respond to diverse needs.
• Enhanced safety by conducting perimeter walks around the shelter.
• Monitored resident behavior and reported concerns to appropriate staff members.Daily document on violations
• Participated in training sessions to enhance skills in crisis intervention techniques. Update Clinical, monthly meetings,and Relias
• Provided crisis intervention and emotional support to individuals in need of assistance.
• Responded promptly and appropriately to any medical emergencies which may arise within the shelter.