My name is Michelle K Soto, just moved here from hawaii to arizona. Wanted to build a career and start fresh, Im a hard worker, dependable, trustworthy and excellent team member.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Maximus
09.2025 - 10.2025
Assisted customers with inquiries and resolved issues efficiently.
Utilized CRM software to document customer interactions and track service requests.
Provided accurate product information to enhance customer satisfaction.
Collaborated with team members to improve service delivery processes.
Participated in training sessions to enhance product knowledge and service skills.
Security Guard
Allied Universal Security Services
04.2016 - 04.2016
Monitored premises to ensure safety and security compliance.
Conducted regular patrols to detect and deter potential security breaches.
Responded promptly to incidents, assisting in conflict resolution and emergency response.
Maintained accurate logs of daily activities and incidents for reporting purposes.
Implemented access control procedures to regulate entry of personnel and visitors.
Collaborated with law enforcement during investigations and emergency situations.
Provided exceptional customer service, assisting guests with inquiries and directions.
Crew Team Member
Taco Bell Restaurant
12.2007 - 01.2008
Delivered exceptional customer service in fast-paced environment.
Operated cash register, ensuring accurate transactions and handling payments efficiently.
Prepared food items according to health and safety standards, maintaining quality control.
Collaborated with team members to meet peak service demands during busy hours.
Maintained cleanliness of dining area and kitchen, adhering to sanitation regulations.
Supported inventory management by restocking supplies and monitoring product freshness.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Kept food preparation area, equipment, and utensils clean and sanitary.
Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Operated register to process payments and collect cash payment for order totals.