Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Soto

Glendale

Summary

My name is Michelle K Soto, just moved here from hawaii to arizona. Wanted to build a career and start fresh, Im a hard worker, dependable, trustworthy and excellent team member.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Maximus
09.2025 - 10.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Utilized CRM software to document customer interactions and track service requests.
  • Provided accurate product information to enhance customer satisfaction.
  • Collaborated with team members to improve service delivery processes.
  • Participated in training sessions to enhance product knowledge and service skills.

Security Guard

Allied Universal Security Services
04.2016 - 04.2016
  • Monitored premises to ensure safety and security compliance.
  • Conducted regular patrols to detect and deter potential security breaches.
  • Responded promptly to incidents, assisting in conflict resolution and emergency response.
  • Maintained accurate logs of daily activities and incidents for reporting purposes.
  • Implemented access control procedures to regulate entry of personnel and visitors.
  • Collaborated with law enforcement during investigations and emergency situations.
  • Provided exceptional customer service, assisting guests with inquiries and directions.

Crew Team Member

Taco Bell Restaurant
12.2007 - 01.2008
  • Delivered exceptional customer service in fast-paced environment.
  • Operated cash register, ensuring accurate transactions and handling payments efficiently.
  • Prepared food items according to health and safety standards, maintaining quality control.
  • Collaborated with team members to meet peak service demands during busy hours.
  • Maintained cleanliness of dining area and kitchen, adhering to sanitation regulations.
  • Supported inventory management by restocking supplies and monitoring product freshness.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Kapaa High School
Kapaa
05-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Timeline

Customer Service Representative

Maximus
09.2025 - 10.2025

Security Guard

Allied Universal Security Services
04.2016 - 04.2016

Crew Team Member

Taco Bell Restaurant
12.2007 - 01.2008

High School Diploma -

Kapaa High School
Michelle Soto