Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Tselentis

Tucson

Summary

Dedicated customer service professional with expertise in problem resolution, active listening, and critical thinking. Proven ability to enhance customer satisfaction and streamline processes for improved service delivery.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Afni
Tucson, AZ
01.2019 - 03.2026
  • Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
  • Trained new team members on company policies and customer service protocols to ensure consistent service delivery.
  • Streamlined complaint resolution processes, reducing response times and improving overall service quality.
  • Analyzed customer feedback to identify trends, contributing to service improvement initiatives and product enhancements.

Customer Service Representative

Cactus Research
Tucson, AZ
09.2014 - 01.2019
  • Collaborated with cross-functional teams to address complex issues, ensuring timely solutions for customers.
  • Led quality assurance audits, providing actionable feedback that improved team performance and compliance standards.
  • Developed training materials for ongoing staff development, fostering a culture of continuous improvement within the team.
  • Mentored junior representatives on effective communication techniques, enhancing overall team effectiveness and morale.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Parker Consulting
Tucson, AZ
02.2012 - 09.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Healthcare-EMT

Pima Community College
Tucson, AZ
05.1980

MBA - Healthcare-Nursing Assistant

Pima Medical Institute
Tucson, AZ
04.1977

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Afni
01.2019 - 03.2026

Customer Service Representative

Cactus Research
09.2014 - 01.2019

Customer Service Representative

Parker Consulting
02.2012 - 09.2014

Healthcare-EMT

Pima Community College

MBA - Healthcare-Nursing Assistant

Pima Medical Institute
Michelle Tselentis